Practice Manager in Haddington

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Dental Vets, part of inspiring vet care, is seeking a dynamic and motivated Practice Manager to lead our dedicated team at our specialist dental referral practice in Haddington. Located in a vibrant and historic market town just 30 minutes from Edinburgh, this is a unique opportunity to combine a rewarding leadership role with an exceptional quality of life, enjoying easy access to the capital alongside beautiful coastlines, historic towns, and some of Scotland’s most stunning countryside.

This is an exciting opportunity for an experienced leader looking to make a meaningful impact within a specialist, referral‑led practice committed to clinical excellence.

How You’ll Make a Difference

As Practice Manager, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

• Lead, support, and develop the non‑clinical team while fostering a positive and collaborative culture
• Oversee the day‑to‑day running of the practice to ensure efficient workflows and an excellent client experience from first contact through to follow‑up care
• Manage rotas, recruitment, onboarding, and team development
• Drive financial performance through budgeting, KPI monitoring, and service improvement initiatives
• Ensure compliance with RCVS standards, health and safety, and regulatory requirements
• Oversee facilities management, equipment maintenance, and stock control
• Handle client feedback professionally and proactively
• Support marketing and community engagement activities
• Co‑ordinate and drive social media campaigns

You Might Be a Great Fit If…

You are an experienced people and operations manager with strong leadership capability. You’ll bring:

• Proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments
• Strong people management skills, including performance management and team development
• Good operational and organisational capability, with the ability to manage competing priorities
• Experience handling complaints, change, and complex situations with confidence
• Strong communication and stakeholder management skills

How We’ll Support You

At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from a key leadership role with responsibility for operational performance and team culture, clear career pathways with progression opportunities into senior practice or regional leadership roles, ongoing learning and development via the inspiring vet care Academy to support leadership and professional growth & a collaborative, values‑led culture focused on care, community, and continuous improvement.

What We Offer Our Team

• 6.8 weeks’ holiday including bank holidays
• Private medical insurance
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Pension scheme
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced‑cost veterinary care for your own pets

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £38,000 a year Up to £38,000 pa DOE