At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks annual leave, career progression, and employee wellbeing initiatives.
- Other info: Flexible part-time hours with opportunities for growth in veterinary care.
- Why this job: Make a real difference in animal care while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Sheriff's Highway Vets is ideally located within easy commuting distance of Newcastle city centre, the North East coastline and the beautiful countryside of Durham and Northumberland.
Our main hospital is based in Gateshead, supported by branches in Sunderland and Crawcrook, alongside a consulting-only branch in Whickham. We are a well‑equipped practice with digital radiography, dental radiography, flexible and rigid endoscopy, an in‑house laboratory including haematology, biochemistry and EPOC analysers, advanced ultrasound with Doppler capabilities and a wide range of equipment supporting soft tissue, orthopaedic, laparoscopic and endoscopic procedures. We are also supported by a dedicated out‑of‑hours emergency and critical care team.
Practice Highlights- Multi‑site practice with hospital and branch locations
- Digital and dental radiography facilities
- Flexible and rigid endoscopy equipment
- Advanced ultrasound with Doppler capabilities
- Comprehensive in‑house laboratory
- Soft tissue, orthopaedic, laparoscopic and endoscopic surgery services
- Dedicated out‑of‑hours emergency and critical care team
- Convenient access to Newcastle, Durham and Northumberland
As a Veterinary Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
General Responsibilities- Welcome clients and patients to the practice
- Handle telephone enquiries and book appointments
- Manage the reception desk and maintain accurate client records
- Process payments and support administrative tasks
- Support the veterinary and nursing teams with day‑to‑day practice operations
Part‑time permanent position 24.125 hours per week. Week 1: Three working days. Week 2: Two working days plus Saturday morning.
You Might Be a Great Fit If…You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
- A full driving licence and access to a personal vehicle
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community and continuous improvement
- 6.6 weeks’ annual leave FTE
- Increasing holiday allowance based on length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
Veterinary Receptionist (24.13hrs) in Gateshead employer: Ivc
At Sheriff's Highway Vets, we pride ourselves on being a leading veterinary care provider where our team is central to our mission of delivering exceptional service to both animals and their owners. Located in the vibrant Gateshead area, with easy access to Newcastle and stunning countryside, we offer a supportive work culture that fosters professional growth through clear career pathways and ongoing development opportunities. Our commitment to employee wellbeing is reflected in our generous benefits package, including enhanced leave, family-friendly policies, and a focus on continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist (24.13hrs) in Gateshead
✨Get Involved in Local HR Events
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✨Join HR Communities Online
Platforms like SHRM Connect or HR-specific LinkedIn groups are gold mines for job leads and industry discussions. Engaging in conversations can put your name out there and might just catch the eye of someone from Ivc looking for a part-time star!
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✨Direct Applications Through Our Website
When you find the part-time role you're excited about, apply directly through our website. This not only shows your enthusiasm but also helps us streamline the hiring process. Make your application stand out with a tailored approach!
We think you need these skills to ace Veterinary Receptionist (24.13hrs) in Gateshead
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at Ivc, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to Ivc.
How to prepare for a job interview at Ivc
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to Ivc. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to Ivc. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
