At a Glance
- Tasks: Be the friendly face of our vet practice, managing inquiries and supporting clients.
- Company: Join the UK's number one vet care provider with a focus on animal health and happiness.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts for staff pets.
- Other info: Part-time hours with no out-of-hours work, perfect for a healthy work-life balance.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 14534 - 14534 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Our Faversham practice is a purpose-built, spacious site with ample parking, large consult rooms, separate dog and cat waiting areas and is located next to a large pet store. It is easily located from the A2 with easy links to Canterbury, London and coastal destinations. Our smaller Whitstable practice has been recently refurbished and is located only a few minutes’ walk from a beautiful beach and many novelty shops and restaurants, with the local town also hosting the famous annual Oyster Festival.
How You’ll Make a Difference
We are seeking a proactive communicator who can confidently drive practice growth through the delivery of sales and promotions, all while maintaining a calm and welcoming front‑of‑house presence. The role requires balancing a fast-paced reception desk with phone inquiries, emails and essential administration. As you will be supporting clients through sensitive situations, resilience and empathy are vital; therefore, a background in veterinary or human healthcare is highly desirable. Your primary base would be at our Faversham practice with occasional travel required to our Whitstable practice, so a car is essential. The working hours are part‑time Monday to Friday, 14:00 - 18:30, with a 1-in-4 Saturday rota from 08:00 to 14:00. We value a healthy work-life balance, so there are no out-of-hours or bank holiday requirements.
You Might Be a Great Fit If…
You are a friendly, organised, and customer‑focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Faversham employer: Ivc
At Inspiring Vet Care, we pride ourselves on being the UK's leading vet care provider, where our team is central to our mission of healthier animals and happier owners. Our Faversham practice offers a supportive work environment with ample opportunities for professional growth, including clear career pathways and ongoing development through our dedicated Academy. With a strong focus on employee wellbeing, generous leave policies, and a collaborative culture, we ensure that our staff thrive both personally and professionally while enjoying the vibrant local community.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Faversham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on inspiring vet care. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling sensitive situations. Role-play with a friend or family member to build your confidence and ensure you can communicate your experience effectively.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and organised nature shine through. Remember, they’re looking for someone who fits into their team culture, so don’t be afraid to show your enthusiasm for working with animals and people alike.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist in Faversham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your passion for animal care and customer service. A friendly tone can make all the difference!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles or healthcare. We’re looking for someone who can handle sensitive situations with empathy, so share examples that showcase your skills in these areas.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if it helps, and make sure to answer any specific questions in the job description directly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Ivc
✨Know the Company Inside Out
Before your interview, take some time to research inspiring vet care. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Veterinary Receptionist, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practising clear and confident responses will help you shine during the interview.
✨Demonstrate Empathy and Resilience
Given the sensitive nature of the role, be ready to discuss how you've managed challenging situations with empathy. Share specific instances where you supported clients or colleagues through tough times, highlighting your ability to remain calm under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and the culture at inspiring vet care. This shows that you're not just interested in the job, but also in how you can contribute to their community.
