At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client inquiries.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and ongoing learning opportunities.
- Other info: Clear career pathways and a values-led culture focused on community and continuous improvement.
- Why this job: Make a real difference in pet care while developing your career in a supportive environment.
- Qualifications: Excellent customer service skills and a warm, professional demeanour are essential.
The predicted salary is between 25185 - 31200 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Inglis on a full-time/part-time basis. We are a Veterinary Group with branch surgeries around Fife, Kinross and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets.
How You'll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
40 hours per week, Monday to Thursday, with no weekend working.
Key Responsibilities
- Answering incoming calls and responding to client inquiries
- Assisting clients at the front desk and offering a warm, welcoming atmosphere
- Making appointments and managing bookings
- Producing invoices and processing payments
- Handling cash and ensuring accuracy in financial transactions
- Going the extra mile to ensure clients feel valued and well cared for
- Using your initiative to provide efficient and effective solutions to clients' needs
You Might Be a Great Fit If...
- Excellent customer service skills – you'll be the face and voice of Inglis Vets, so a warm, friendly and professional demeanour is essential
- Attention to detail – handling bookings, invoices and cash transactions requires precision and organisation
- Initiative – we value someone who can take charge, think on their feet and assist clients proactively
- Team player – you will work as part of the client care team to support the vets and nurses to provide excellent client and patient care
Reporting to the Client Care Manager
How We'll Support You
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‐class learning resources. Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Client Care Advisor in Edinburgh employer: Ivc
At Inspiring Vet Care, we pride ourselves on being the UK's leading veterinary provider, where our dedicated team is central to delivering exceptional care for over 2 million animals. Located in Dunfermline, Fife, we offer a supportive work culture with clear career pathways, ongoing professional development, and generous benefits including 6.6 weeks of annual leave and enhanced family-friendly policies. Join us to be part of a compassionate community that values your growth and wellbeing while making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ivc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ivc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Advisor in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ivc:Your cover letter is your chance to shine! Tell us why you want to work at Ivc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ivc!
How to prepare for a job interview at Ivc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
