At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider in a supportive team environment.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Opportunities for career progression and ongoing learning in a beautiful rural setting.
- Why this job: Make a real difference in animal care while developing your career in a vibrant community.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Location: Academy Vets, Stranraer
Contract: Full-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are a busy, mixed practice in the Southwest of Scotland where the grass is green and the sun always shines. We are located in a quiet rural town surrounded by beautiful countryside and surrounded by the sea with outdoor activities such as paddle boarding, hill walking and cycling on our doorstep. We have a good public transport network and are close proximity to the ferries to Ireland.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
General responsibilities include:
- Meeting and greeting clients
- Booking appointments
- Dealing with any queries
- Taking payments
- Dispensing medication
- Interacting with customers
This is a full-time permanent role working 40 hours per week.
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Dumfries employer: Ivc
At Academy Vets in Stranraer, we pride ourselves on being a leading employer in the veterinary field, offering a supportive and collaborative work environment where our team members are valued and encouraged to grow. With a focus on employee wellbeing, we provide generous benefits such as 6.6 weeks' annual leave, enhanced family-friendly policies, and ongoing professional development opportunities, all set against the backdrop of beautiful countryside and vibrant community life. Join us to make a meaningful impact in the lives of animals and their owners while enjoying a fulfilling career in a picturesque location.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Dumfries
✨Tip Number 1
Get to know the company! Research Academy Vets and their values. When you walk in for your interview, you’ll impress them with your knowledge about their mission and how you can contribute to their goal of healthier animals and happier owners.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your customer service experience and show off your friendly, organised nature when it comes to managing appointments and client interactions.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit will not only boost your confidence but also reflect the welcoming manner that Academy Vets is looking for in a Veterinary Receptionist.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm for the role and reinforces your proactive attitude, which is key in a busy environment like theirs.
We think you need these skills to ace Veterinary Receptionist in Dumfries
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for animal care and customer service. A friendly tone can make a big difference!
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the role of a Veterinary Receptionist. Focus on your customer-facing roles and any skills that show you can handle a busy environment with ease.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about your experiences and how they relate to the responsibilities listed in the job description. We love a good story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team there!
How to prepare for a job interview at Ivc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like managing appointments and handling client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for clients, it's crucial to highlight your excellent communication skills. Prepare examples from your past experiences where you've successfully interacted with customers, resolved issues, or created a welcoming atmosphere. This will show that you're a great fit for their team.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with an upset client or managing multiple tasks in a busy environment. Think of relevant scenarios from your previous roles and how you approached them, showcasing your problem-solving abilities.
✨Express Your Passion for Animal Care
Since this role is all about providing care for animals and support for their owners, share your passion for animal welfare during the interview. Whether it's through personal experiences or volunteer work, showing your commitment to the field can set you apart from other candidates.
