Veterinary Receptionist in Crowborough

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. At Well House Vets, we pride ourselves on providing exceptional veterinary care. We work to high clinical standards and have state-of-the-art equipment. We are a 2-branch small animal practice based in Crowborough and Tunbridge Wells, comprising 2 Veterinary Surgeons, 4 Registered Veterinary Nurses, 1 Student Veterinary Nurse, and 2 Receptionists. This fantastic opportunity is based across both of our practices.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Your duties/responsibilities will include:

• Ensure all visitors are greeted professionally and courteously.
• Prioritize answering phone calls to address client inquiries promptly and professionally.
• Provide excellent customer service in a professional, sympathetic, and courteous manner.
• Record and follow up on inquiries efficiently.
• Add new client details into the system and update vaccine/contact information during visits or calls.
• Verify invoices for accuracy and make necessary adjustments.
• Secure follow-up appointments to complete treatment plans.
• Call to reschedule missed appointments.
• Promote Pet Healthcare Plans and pet insurance.
• Maintain a clean and tidy reception area.
• Adhere to all practice and reception policies for excellent client service.

This is a full-time permanent role working 40 hours per week either 4:7 10 hour shifts or 5:7 with 1:4 Saturdays.

You Might Be a Great Fit If...

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team.
• Clear career pathways with progression opportunities within client care and practice leadership roles.
• Ongoing learning and development supported by experienced colleagues and practice teams.
• A values-led culture focused on care, community, and continuous improvement.

What We Offer Our Team

• 6.6 weeks' annual leave.
• Additional annual leave for your birthday, which will be added to your holiday allowance.
• Increasing annual leave accrued through length of service.
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
• Healthcare Cash Plan.
• Cycle to Work scheme.
• Learning and development opportunities via the inspiring vet care Academy.
• Pension scheme.
• Discounted staff pet care.
• Voluntary benefits: choose from a range of benefits to suit you.
• Access to discounts/cashback with hundreds of participating retailers.

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.