At a Glance
- Tasks: Manage appointments, handle payments, and support clients in a friendly environment.
- Company: Join the UK's number one vet care provider, dedicated to animal health and happiness.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: Dynamic role with clear pathways for progression and a values-led culture.
- Why this job: Make a real difference in pet care while growing your career in a supportive team.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24870 - 24870 £ per year.
Location: McMurtry & Harding, Ashbourne
Contract: Full-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We have practices in Ashbourne and Wirksworth offering a wide range of morning, afternoon, evening and Saturday appointments.
How You’ll Make a Difference
In this role, you will ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times. Your duties will include:
- Perform administrative and reception duties to include booking, cancelling and changing appointments
- Receiving cash/card payments
- Handle insurance claims and instalment queries
- Deal with cash exchanges and end of day banking procedures
- Attend reception team meetings as and when requested
- Dispense medications/prescriptions
- Keep client/patient records up to date
- Check clinic emails and process appropriately
- Liaise with charities regarding collection boxes
- Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.)
- Client information and all counter sale products are well stocked and clean
- Maintain stock levels on a daily basis (food or special orders for the surgery or clients)
- Keep puppy/new client packs made up and in stock
- Ensure change available in till for next working day
- Maintain effective debt control
- Deal with and organise incoming and outgoing post
- Ensure all messages are recorded legibly and in full, including pet and client's name, address, contact number and problem, and passed on to the relevant person
- Fill out consent forms ready for next day surgeries
- Send out correct booster/wormer and flea reminders
- Fill out paperwork for Pet Healthcare Plan/4-week free insurance
- Send out debt letters
This is a full-time role working 37.5 hours a week Monday - Friday with a rota from 8:30am - 7pm and a 1 in 4 Saturday rota from 8:15am - 3:45pm.
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Debt and Insurance Administrator in Compton employer: Ivc
At McMurtry & Harding in Ashbourne, we pride ourselves on being the UK's leading vet care provider, where our dedicated team is at the core of delivering exceptional service to over 2 million animals. Our supportive work culture fosters professional growth with clear career pathways and ongoing development opportunities, all while enjoying generous benefits such as enhanced annual leave, a healthcare cash plan, and a collaborative environment that values community and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Debt and Insurance Administrator in Compton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McMurtry & Harding. Understand their values and what makes them the UK's number one vet care provider. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Think about examples from your past experiences that highlight your skills in communication and organisation. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with the team at McMurtry & Harding. Remember, you're aiming to be the friendly face they need!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. And don’t forget, apply through our website for a smoother process!
We think you need these skills to ace Debt and Insurance Administrator in Compton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role!
Tailor Your Application:Make sure to tailor your application specifically for the Debt and Insurance Administrator role. Highlight your relevant experience in customer service and administration, and how it aligns with our values at inspiring vet care.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your skills and experiences. Remember, we’re looking for attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at McMurtry & Harding!
How to prepare for a job interview at Ivc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Debt and Insurance Administrator. Familiarise yourself with tasks like handling insurance claims, managing appointments, and maintaining client records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your experience in providing excellent service. Think of specific examples where you've gone above and beyond for a client or resolved a tricky situation. This will highlight your friendly and professional manner, which is crucial for the job.
✨Prepare for Common Questions
Anticipate questions related to multitasking and handling stressful situations, as this role requires juggling various tasks. Practice your responses to questions like 'How do you prioritise your workload?' or 'Can you give an example of a time you managed multiple tasks effectively?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
