At a Glance
- Tasks: Lead non-clinical operations and support a dynamic veterinary team.
- Company: Join the UK's number one vet care provider, inspiring vet care.
- Benefits: Enjoy 7 weeks holiday, private medical insurance, and career development.
- Other info: Collaborative culture focused on continuous improvement and community.
- Why this job: Make a real difference in animal care while leading a passionate team.
- Qualifications: Proven management experience, strong leadership, and excellent organisational skills.
The predicted salary is between 37000 - 37000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an experienced Practice Manager to join Glenshane Vets on a full-time basis. Salary up to £37,000 DOE.
Glenshane Veterinary Group, part of inspiring vet care, is seeking a Practice Manager to support our busy practices in Maghera (this is our main base), Fairhill and Dungiven. This is an excellent opportunity for a proactive operational leader who enjoys working alongside a large clinical team while supporting people, processes and performance to deliver outstanding patient and client care.
Working closely with the Clinical Director, Head Nurse and wider management team, you'll play a key role in the day-to-day running of the practices, leading the non-clinical team and helping to create a positive, efficient and collaborative working environment.
How You’ll Make a Difference
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance and an outstanding client experience. You’ll be responsible for operational delivery, people management and compliance, while supporting the practice to achieve its performance, quality and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver exceptional care.
Working Pattern
This is a full-time role working 40 hours per week across 4 or 5 days.
Key Responsibilities
- Oversee the day-to-day administration and operational management of the practice
- Lead, support and develop the reception and administrative teams
- Manage staff rotas, annual leave planning and workforce scheduling to ensure appropriate practice cover
- Coordinate recruitment activities, including advertising vacancies, arranging interviews, onboarding and induction
- Support employee engagement, performance management and staff development initiatives
- Work collaboratively with the Clinical Director and Head Nurse to deliver practice objectives and maintain high standards of service
- Monitor key performance indicators and support the achievement of business goals
- Ensure compliance with company policies, procedures and relevant regulatory requirements
- Handle client feedback and support the resolution of complaints
You Might Be a Great Fit If...
You are an experienced people and operations manager with strong leadership capability. You’ll bring:
- Proven experience in a management role, ideally within healthcare, veterinary or another service-led environment
- Strong people management skills, including performance management and team development
- Excellent organisational skills with the ability to manage competing priorities
- Experience managing change, complaints and complex situations with confidence
- Strong communication and stakeholder management skills
How We’ll Support You
At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture
- Clear career pathways with progression opportunities into senior practice or regional leadership roles
- Ongoing learning and development through the inspiring vet care Academy to support your leadership and professional growth
- A collaborative, values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 7 weeks’ holiday including bank holidays
- Private medical insurance
- Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
- Pension scheme
- Cycle to Work and Green Car schemes (eligibility applies)
- Retail discounts and cashback offers
- Reduced-cost veterinary care for your own pets
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Practice Manager in Coleraine employer: Ivc
IVC Evidensia is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture that values diversity and inclusion. With a commitment to work-life balance, generous annual leave, and unique benefits like a dog-friendly office and discounted pet care, employees can thrive in a fulfilling environment while making a meaningful impact on animal welfare across Europe and North America.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Coleraine
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Ivc.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Ivc.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Ivc, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Manager in Coleraine
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Ivc.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Ivc.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Ivc. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Ivc. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Ivc
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Ivc’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
