At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and ongoing development opportunities.
- Other info: Potential for a permanent role and a vibrant team environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 23615 - 25000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Riverside Veterinary Centre on a full-time basis. This is a key front-of-house role within our busy practice, with the opportunity to become a permanent member of the team for the right person. Riverside Vets is a well-established, single-site small animal practice in Belper, with an exciting future ahead. Our team includes veterinary surgeons, RVNs, an SVN, receptionists and a practice manager. We’re proud to offer a genuinely supportive and respectful workplace where everyone looks out for each other.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
- Working 40 hours per week
- 1 in 3 Saturday mornings
Key Responsibilities
- Welcoming clients and their pets with warmth and professionalism
- Answering telephone calls and handling client enquiries
- Booking and managing appointments efficiently
- Providing information on services and appointment processes
- Handling pre-authorisations and insurance claims
- Taking payments and managing financial transactions
- Completing daily administrative tasks
- Maintaining a clean, fresh, and welcoming reception and waiting area
- Relaying client queries to veterinary surgeons and nurses, and responding appropriately
- Supporting ongoing client communication and follow-ups
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks’ annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Client Care - Receptionist - FTC (Maternity Cover) employer: Ivc
At inspiring vet care, we prioritise our people and their growth, offering a supportive and respectful workplace where teamwork thrives. Located in Belper, our Riverside Veterinary Centre provides a welcoming environment for both clients and staff, with clear career pathways, ongoing learning opportunities, and generous benefits including 6.6 weeks of annual leave and enhanced family-friendly policies. Join us to be part of a community dedicated to healthier animals and happier owners, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care - Receptionist - FTC (Maternity Cover)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ivc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ivc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Care - Receptionist - FTC (Maternity Cover)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ivc.
How to prepare for a job interview at Ivc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ivc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ivc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
