At a Glance
- Tasks: Be the friendly face of our vet care, helping clients and their pets with compassion.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Flexible part-time role with clear career pathways and ongoing support.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 12 £ per hour.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Your role as Client Care Advisor will be for the south hub practices in Stapenhill, Hilton, Mickleover. The role will be very varied with no two days being the same. If you are looking for a challenge and the ability to make a difference, this is the role for you!
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients.
This is a flexible, part‑time role on a fixed‑term contract for 13 months working 18.5 hours per week. However, we would be happy to consider a job share. The shifts vary to fit in with the business needs but will be between 8.30 am and 7.00 pm Weekdays and 8.30 am and 6 pm on Saturday.
You Might Be a Great Fit If…
- You are a friendly, organised, and customer‑focused individual who enjoys working as part of a team.
- You’ll bring excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Client Care Advisor employer: Ivc
At inspiring vet care, we pride ourselves on being a supportive and values-driven employer, dedicated to the growth and wellbeing of our team members. As a Client Care Advisor in the vibrant south hub practices, you will enjoy a flexible part-time role with clear career pathways, ongoing learning opportunities, and a collaborative work culture that prioritises care and community. With generous benefits including enhanced annual leave, family-friendly policies, and a commitment to your professional development, you'll find a rewarding environment where you can truly make a difference in the lives of our clients and their beloved pets.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor
✨Tip Number 1
Get to know the company! Research inspiring vet care and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll be the first point of contact for clients. Role-play with friends or family to get comfortable with handling queries and providing reassurance.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of specific examples where you've gone above and beyond for a client. This will demonstrate your proactive attitude and commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to engage with us directly. Don’t miss out on this opportunity!
We think you need these skills to ace Client Care Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for animal care and customer service. A friendly tone can make a big difference!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. We’re looking for someone who can manage multiple tasks and provide excellent service, so share specific examples that showcase your skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the Client Care Advisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ivc
✨Know the Company
Before your interview, take some time to research inspiring vet care. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Client Care Advisor, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've demonstrated excellent communication and problem-solving skills. Highlight how you’ve made a positive impact on customer experiences.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult clients or manage multiple tasks. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm and helps you gauge if the role is right for you.
