At a Glance
- Tasks: Assist clients with queries, manage appointments, and provide exceptional customer service.
- Company: Join Scarsdale Veterinary Group, a leading veterinary provider in the Midlands.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and career development opportunities.
- Other info: Dynamic role with clear career pathways and a values-led culture.
- Why this job: Make a real difference in pet care while working in a supportive team environment.
- Qualifications: Excellent communication skills and experience in a customer-facing role.
The predicted salary is between 26436 - 26436 £ per year.
Location: Scarsdale Vets, Pride Park
Contract: Full-Time, Fixed-Term (12 months)
Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care. Our largest practice, Pride Veterinary Centre, is a 24/7 hospital offering both first opinion and referral care across multiple disciplines.
How you'll make a difference:
Your role as Client Care Advisor at The Pride Veterinary Centre and sites will be very varied and fast paced. We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and their current workload. You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role.
You might be a great fit if:
- You are a friendly, organised, and customer-focused individual who enjoys working as part of a team.
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How we'll support you:
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community, and continuous improvement.
What we offer our team:
- 6.6 weeks’ annual leave.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
£0 - £0 a year Up to £26,436 per annum
Client Care Advisor (40hrs) employer: Ivc
Scarsdale Veterinary Group is an exceptional employer, offering a dynamic and supportive work environment at the Pride Veterinary Centre in Derby. With a strong focus on employee development, you will benefit from clear career pathways, ongoing training, and a values-led culture that prioritises care and community. Enjoy generous benefits including 6.6 weeks of annual leave, enhanced family-friendly policies, and a collaborative team atmosphere that makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor (40hrs)
✨Tip Number 1
Get to know the company! Research Scarsdale Vets and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll be interacting with clients all day. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled difficult situations. This will demonstrate your ability to stay calm and collected in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Scarsdale Vets team.
We think you need these skills to ace Client Care Advisor (40hrs)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to help clients, so share specific examples that showcase your friendly and professional manner.
Be Detail-Oriented:Attention to detail is key for this role. When writing your application, mention any experiences where your keen eye for detail made a difference, whether it was in managing appointments or handling client queries.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through! We’re looking for someone who can connect with clients, so a touch of warmth in your application can go a long way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ivc
✨Know the Company Inside Out
Before your interview, take some time to research Scarsdale Veterinary Group and their commitment to exceptional veterinary care. Familiarise yourself with their services, especially the referral care aspect, as this will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Client Care Advisor, you'll be dealing with clients who may be anxious about their pets. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to remain calm and professional in busy situations, as this is crucial for the role.
✨Demonstrate Attention to Detail
Attention to detail is key in this role. During the interview, mention specific instances where your attention to detail made a difference in your previous jobs. Whether it was managing appointments or ensuring accurate information was communicated, these examples will illustrate your fit for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
