At a Glance
- Tasks: Support financial administration and deliver exceptional client experiences in a fast-paced environment.
- Company: Join the UK's number one vet care provider, trusted by over 2 million animal owners.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and ongoing learning opportunities.
- Other info: Flexible working hours with no weekends or bank holidays, plus clear career progression paths.
- Why this job: Make a real difference in animal care while developing your career in a supportive team.
- Qualifications: Strong customer focus, excellent communication skills, and good computer literacy required.
The predicted salary is between 24000 - 27000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Southern Counties Veterinary Specialists is a multidisciplinary referral centre based in Ringwood, Hampshire, offering a wide range of specialist veterinary services.
As part of our client accounts team, you’ll play an important role in supporting the financial administration of the practice and helping to deliver an exceptional experience for clients and referring practices.
How You’ll Make a Difference
An exciting opportunity has arisen for a professional and enthusiastic administrator to join our client accounts team. Working alongside four experienced colleagues, you’ll thrive in a fast-paced environment where attention to detail, organisation and accuracy are essential. You’ll work closely with clinicians and clients to support account management processes, ensuring efficient administration and excellent customer service while contributing to robust and financially sound decision‑making across the practice.
General Responsibilities
- Liaise with clinicians regarding client accounts and account queries
- Support debtor management processes across the practice
- Price client accounts and issue invoices accurately
- Process insurance claims and client payments
- Complete cashing‑up procedures and BACS payments
- Manage general office administration duties
- Communicate confidently with clients regarding accounts and payment options
- Support quality, accuracy and efficiency across financial administration processes
Working Pattern
Monday to Friday, 8:00am–5:00pm. No weekends or bank holidays.
You Might Be a Great Fit If...
You are a professional, organised and customer-focused administrator who enjoys working as part of a team. You’ll bring:
- A strong customer-focused approach
- A professional manner and excellent attention to detail
- Excellent telephone and communication skills
- Strong verbal and written communication abilities
- Good computer literacy, including Microsoft Excel, Word and Outlook
- The ability to work accurately under pressure
- Strong organisational and prioritisation skills
- The ability to work both independently and collaboratively
- Flexibility and adaptability within a growing practice environment
How We’ll Support You
A key role within a supportive and collaborative referral practice team. Clear career pathways with progression opportunities across administration, client care and operational functions. Ongoing learning and development supported by experienced colleagues and practice teams. A values-led culture focused on care, community and continuous improvement.
What We Offer Our Team
- 6.6 weeks’ annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Salary: Up to £26,528.32 per annum.
Client Account Administrator employer: Ivc
At Southern Counties Veterinary Specialists, we pride ourselves on being the UK's leading vet care provider, where our dedicated team is at the heart of delivering exceptional care for over 2 million animals. Located in the picturesque Ringwood, Hampshire, we offer a supportive and collaborative work environment with clear career pathways, ongoing learning opportunities, and generous benefits including 6.6 weeks of annual leave and enhanced family-friendly policies. Join us to be part of a values-led culture that prioritises employee wellbeing and professional growth, making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ivc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ivc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ivc:Your cover letter is your chance to shine! Tell us why you want to work at Ivc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ivc!
How to prepare for a job interview at Ivc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
