Farm Office Administrator in Castle Cary

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Delaware Vets on a full-time basis. You will be joining a busy practice team, focused on providing a high level of patient and client care whilst exercising a strong ethos for maintaining a healthy work/life balance and supporting each other's wellbeing.

How You’ll Make a Difference

We are looking for a confident and enthusiastic individual with a passion and ability to provide outstanding client service. An understanding of the farming and dairy industry would be beneficial and when matched with a desire to provide support to our clients as well as our vets, it will allow you to organise and coordinate visits for our team of 7 large animal vets and 7 techs to ensure that veterinary care is delivered in a timely and practical manner.

Working Pattern

39.75 hours per week Monday - Friday 8.30am - 5.00pm 2:4 Saturday mornings 8.30am - 1.00pm

Key Responsibilities

• Handle farmer enquiries, schedule veterinary visits, manage diaries, and coordinate communication with vets and clients.
• Process orders, dispense authorised medications, take payments, raise invoices, and manage direct debits.
• Coordinate TB testing, maintain records, support audits, and arrange laboratory samples and courier collections.
• Maintain accurate spreadsheets, databases, digital systems, shared inboxes, and export documentation.
• Support daily practice administration, including student inductions, team meetings, and maintaining an organised office.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

How We'll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team.
• Clear career pathways with progression opportunities within client care and practice leadership roles.
• Ongoing learning and development supported by experienced colleagues and practice teams.
• A values-led culture focused on care, community and continuous improvement.

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off.
• Increasing holiday allowance based on length of service.
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
• Learning and development opportunities via the inspiring vet care Academy.
• Pension scheme.
• Discounted veterinary care.
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.