At a Glance
- Tasks: Provide IT support and resolve technical issues for colleagues across the UK and Ireland.
- Company: Join the UK's number one vet care provider at The Chocolate Factory in Keynsham.
- Benefits: Enjoy 6.6 weeks annual leave, private medical insurance, and ongoing learning opportunities.
- Other info: Hybrid working available with a collaborative culture focused on innovation and continuous improvement.
- Why this job: Make a real difference in animal care while developing your IT skills in a supportive environment.
- Qualifications: Basic IT knowledge and a customer-focused attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. As part of our Central Functions team, you’ll help support a network of veterinary practices, hospitals and support teams across the UK and Ireland. Our Technology teams play a vital role in enabling colleagues to deliver exceptional care by providing reliable systems, responsive support and innovative solutions.
Based at The Chocolate Factory in Keynsham, with hybrid working available in line with our Hybrid Working Policy, this is an exciting opportunity to join a growing organisation where technology plays a critical role in supporting over 12,000 colleagues across more than 1,200 practices.
How You’ll Make a Difference
As a Service Desk Engineer, you will be the first point of contact for colleagues seeking IT support, delivering a high standard of customer service while helping to resolve technical issues efficiently and professionally. You’ll work as part of the Service Desk team, supporting colleagues across the UK and Ireland, ensuring incidents and requests are managed effectively while maintaining excellent communication throughout the resolution process.
Working Pattern
- Hybrid working based from The Chocolate Factory, Keynsham
- Service Desk operating hours between 8:00am and 6:30pm, Monday to Friday
- Occasional out-of-hours support may be required
General Responsibilities
- Provide support for IT services in line with agreed service levels
- Process, manage and coordinate responses to support tickets
- Keep customers updated on ticket progress and resolution
- Deliver desk-side support for colleagues based in the Support Operations Centre
- Ensure tickets are accurately logged with complete information
- Troubleshoot hardware and software issues including laptops, desktops, printers, mobile devices and telephony systems
- Build positive relationships with customers through excellent service and communication
- Work with third-party suppliers when required
- Contribute to and maintain technical and user-facing knowledge base documentation
- Follow company and IT policies, processes and procedures
You Might Be a Great Fit If...
We’re looking for a proactive and customer-focused IT professional who enjoys solving problems and supporting colleagues in a fast-paced environment. You’ll bring:
- A basic understanding of Ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies
- Knowledge of Microsoft client operating systems
- Experience using ticket management systems
- Understanding of software licensing and hardware management
- Exposure to remote support tools and technologies
- Experience supporting Microsoft Office, Microsoft 365 and SharePoint environments
- Strong problem-solving and diagnostic skills
- Excellent verbal and written communication skills
- A customer-focused approach with a professional and positive attitude
- Strong organisational skills and attention to detail
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
- A key role within a growing Technology function supporting colleagues across the UK and Ireland
- Opportunities to develop technical expertise and broaden your IT support experience
- Ongoing learning and development supported by experienced colleagues and specialist teams
- Exposure to a diverse technology environment across a large multi-site organisation
- A collaborative, values-led culture focused on care, innovation and continuous improvement
What We Offer Our Team
- 6.6 weeks’ annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Private medical insurance
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re looking to develop your technical expertise or take the next step in your IT career, inspiring vet care offers the support, opportunity and community to help you grow.
Diversity, Equality, Inclusion and Belonging
At IVCEvidensia we are committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Service Desk Engineer (9 Month FTC) in Bristol employer: Ivc
At inspiring vet care, we prioritise our people and their development, making us an exceptional employer for those looking to make a meaningful impact in the veterinary field. Located at The Chocolate Factory in Keynsham, our hybrid working model promotes a healthy work-life balance while offering extensive benefits such as generous annual leave, private medical insurance, and ongoing learning opportunities. Join a collaborative culture that values innovation and continuous improvement, where you can grow your IT skills and support over 12,000 colleagues across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (9 Month FTC) in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ivc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ivc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Engineer (9 Month FTC) in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ivc:Your cover letter is your chance to shine! Tell us why you want to work at Ivc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ivc!
How to prepare for a job interview at Ivc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
