At a Glance
- Tasks: Provide friendly IT support and troubleshoot tech issues for over 12,000 colleagues.
- Company: Join IVCEvidensia, the leading veterinary care group in the UK and Europe.
- Benefits: Enjoy healthcare plans, cycle schemes, and discounts on pet care and retail.
- Other info: Hybrid role with clear career pathways and ongoing learning opportunities.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Basic networking knowledge and experience with Microsoft systems required.
The predicted salary is between 33750 - 41250 £ per year.
About Us
IVCEvidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVCEvidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
Team / Function
You’ll be part of our IT Service Desk, the first point of contact for over 12,000 colleagues across 1,200 practices in the UK and Ireland. Our Service Desk delivers friendly, reliable IT support to both head office and practice-based teams, operating from our Support Operations Centre in Keynsham and remotely. Support is provided Monday to Friday, 8:00am‑6:30pm, with occasional out-of-hours cover. This is a hybrid role, with multiple days per week expected in our Keynsham office.
What will you be doing?
As a Service Desk Engineer, you’ll deliver a high standard of customer-focused IT support, resolving issues efficiently and ensuring users feel supported every step of the way. Key responsibilities include:
- Acting as the first point of contact for all IT-related queries, logging tickets accurately and capturing key details
- Troubleshooting hardware and software issues, including laptops, PCs, printers, mobile and desk phones
- Resolving incidents wherever possible and owning tickets through to resolution when escalated
- Providing desk-side support to colleagues at the Support Operations Centre in Keynsham
- Communicating clearly and professionally with users, keeping them informed on progress
- Working with third-party suppliers when required
- Contributing to and maintaining IT knowledge base documentation for internal and self-service use
- Adhering to IT processes, policies, and agreed Service Level Agreements
Who are we looking for?
We’re looking for a proactive, customer-focused Service Desk Engineer who thrives in a fast-paced environment and enjoys helping others. You’ll bring:
- A basic understanding of networking technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN)
- Experience supporting Microsoft client operating systems and Office 365
- Knowledge of ticket management systems, remote support tools, and hardware lifecycle management
- Strong problem-solving and diagnostic skills
- Excellent communication skills with the ability to adapt your approach to different users
- Experience providing both remote and in-person IT support
What’s in it for you?
A role with real business impact supporting teams across the organisation. Clear career pathways with progression opportunities within Central Functions and beyond. Ongoing learning and development supported by tailored programmes and resources. A collaborative, values-led culture focused on care, innovation, and continuous improvement.
Benefits
- Healthcare Cash Plan
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
At IVCEvidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Service Desk Engineer in Bristol employer: Ivc
Ivc is an exceptional employer, offering a supportive and forward-thinking work culture at the Abbey Vet Clinic in Montrose. With flexible hours and a commitment to career growth, employees can enjoy clinical freedom while managing a varied caseload in a well-equipped practice near the stunning Angus coastline. We prioritise individual development and invest in our team's future, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ivc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ivc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ivc!
✨Direct Apply to Ivc
Let's not forget to apply directly through the Ivc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ivc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ivc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ivc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
