At a Glance
- Tasks: Lead our fulfilment operation, ensuring orders are picked, packed, and dispatched accurately and on time.
- Company: Join Pet Drugs Online, a top UK online pet pharmacy with a dynamic team.
- Benefits: Enjoy competitive pay, career growth, and the chance to make a real impact.
- Other info: Exciting opportunity for hands-on leaders passionate about team development.
- Why this job: Be a key player in optimising performance and enhancing customer experience.
- Qualifications: Experience in warehouse operations and strong leadership skills required.
The predicted salary is between 33075 - 40425 £ per year.
About us
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
About the role
Lead the operation that keeps our customers moving. We're looking for an experienced Fulfilment Manager to take ownership of our picking, packing and dispatch operation, ensuring orders are delivered safely, accurately and on time. Reporting to the Head of Warehouse Operations, you'll lead a team of six Team Leaders and be responsible for translating demand into effective labour plans, balancing workflow across shifts, and driving operational excellence throughout the fulfilment function. This is a hands-on leadership role for someone who thrives in a fast-paced warehouse environment and enjoys developing people, improving processes and delivering outstanding service performance.
What you'll be doing
- Leading the day-to-day fulfilment operation across picking, packing and dispatch.
- Creating labour and shift plans that align resources with customer demand.
- Monitoring performance throughout the shift and proactively managing operational challenges.
- Ensuring carrier cut-off times are achieved and customer orders are dispatched on time.
- Coaching, developing and holding six Team Leaders accountable for performance, safety and operational standards.
- Driving improvements in productivity, quality and workflow efficiency.
- Working closely with warehouse colleagues to ensure stock availability supports fulfilment requirements.
- Using operational data and KPIs to identify issues, improve performance and support decision-making.
- Maintaining high standards of health and safety, housekeeping and operational discipline.
What we're looking for
- Proven experience leading high-volume fulfilment, warehouse or distribution operations.
- Strong people management skills with experience leading supervisors, team leaders or shift managers.
- Excellent labour planning and operational control capabilities.
- Good understanding of picking, packing and dispatch processes.
- Experience using operational data and performance metrics to drive results.
- A pragmatic, hands-on leadership style with a passion for coaching and developing teams.
- Continuous improvement mindset and the ability to implement change effectively.
What success looks like
- Delivering excellent service performance and meeting dispatch commitments.
- Driving productivity and labour efficiency.
- Improving quality and reducing fulfilment errors.
- Maintaining safe and compliant working practices.
- Developing capable Team Leaders who lead effective, high-performing shifts.
- Ensuring smooth operational flow across the warehouse.
Why join us?
This is an exciting opportunity to play a key role in a growing operation where you'll have the autonomy to lead teams, optimise performance and make a real impact on the customer experience. If you're an experienced warehouse or fulfilment leader who enjoys building high-performing teams and delivering operational excellence, we'd love to hear from you. Apply today to be part of our next stage of growth.
Fulfilment Manager in Bristol employer: Ivc
IVC Evidensia is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture that values diversity and inclusion. With a commitment to work-life balance, generous annual leave, and unique benefits like a dog-friendly office and discounted pet care, employees can thrive in a fulfilling environment while making a meaningful impact on animal welfare across Europe and North America.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Manager in Bristol
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Ivc and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Ivc!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Ivc keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Fulfilment Manager in Bristol
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Ivc:This is your chance to really connect with the team at Ivc. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Ivc
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Ivc.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Ivc that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Ivc. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
