At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider with a family-oriented atmosphere.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and career development opportunities.
- Other info: Part-time role with flexible hours and clear pathways for career progression.
- Why this job: Make a real difference in animal care while working in a supportive team environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 13265 - 13265 £ per year.
Location: Hart Veterinary Centre, Bicester
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Hart Vets, established in 1993 by Ian & Clare Hart, is now part of the IVC group while retaining a family-oriented atmosphere. We operate a modern small animal hospital in Bicester and a practice in Waddesdon. Our surgeries feature the latest technology to ensure top-quality care.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your duties/responsibilities will include:
- Greet customers professionally and handle telephone inquiries promptly.
- Manage appointment scheduling, including booking, cancelling, and rearranging.
- Record, pass on, and follow up on enquiries.
This is a part-time role working 20 hours per week with one in four weekends of 15 hours plus work in the week to get to an average of 20 hours. Hours are fixed once established.
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Bicester employer: Ivc
At Hart Veterinary Centre in Bicester, we pride ourselves on being a family-oriented employer that places our people at the heart of everything we do. As part of the UK's leading vet care provider, we offer a supportive work culture with clear career pathways, ongoing learning opportunities, and a commitment to employee wellbeing. With generous benefits including enhanced annual leave, a healthcare cash plan, and a collaborative team environment, we ensure that our Veterinary Receptionists thrive both personally and professionally while making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Bicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hart Veterinary Centre. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family-oriented atmosphere.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. So, role-play with a friend or family member to get comfortable with greeting customers and handling inquiries. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your organisational skills! Think about examples from your past experiences where you've managed multiple tasks effectively. Be ready to share these during your interview to demonstrate that you can handle the busy environment at Hart Vets.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team. Plus, it’s super easy to do – just hop onto our careers page and get started!
We think you need these skills to ace Veterinary Receptionist in Bicester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional personality shine through. We want to see the real you, so don’t be afraid to express your passion for animal care and customer service!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the role of a Veterinary Receptionist.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Hart Veterinary Centre.
How to prepare for a job interview at Ivc
✨Know the Company
Before your interview, take some time to research Hart Veterinary Centre. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Veterinary Receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Customer Service Experience
Highlight any previous customer-facing roles you've had. Be ready to share specific examples of how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to provide a welcoming and professional experience.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the practice. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.
