At a Glance
- Tasks: Transform pet care with Zendesk by developing custom solutions and optimising workflows.
- Company: Join IVC Evidensia, Europe's leading veterinary care group dedicated to happier animals and owners.
- Benefits: Enjoy remote work, career growth opportunities, and a supportive team environment.
- Other info: Be part of a dynamic team driving innovation across 2,500 practices.
- Why this job: Make a real impact in the pet care industry while enhancing your tech skills.
- Qualifications: Strong JavaScript skills and a passion for web development are essential.
The predicted salary is between 40000 - 50000 £ per year.
About Us
IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment-at every stage of their career.
Function
Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern pet owners have come to expect.
Team
You'll be joining a small, fast-moving team of passionate engineers dedicated to transforming how pet owners access and experience care. Our team embraces curiosity, technical excellence, and a desire to rethink how our industry works, building the next generation of products that support employees and clients across the IVC Evidensia business. As part of this group, you'll play a key role in evolving and expanding our Zendesk platform and related ITSM tools-configuring workflows, shaping customised user experiences through HTML, CSS and JavaScript, and developing integrations that extend the platform's capabilities. The team works collaboratively on everything from optimising the Admin Center to crafting custom scripts with Zendesk APIs, all while maintaining system performance and ensuring a seamless support experience.
What will you be doing?
- Deliver solutions to business problems using deep Zendesk expertise-configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations.
- Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.
- Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.
- Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.
- Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out-of-hours release work may be required.
Who are we looking for?
Strong technical skills across JavaScript.
Remote Zendesk Engineer (UK Remote) in York employer: IVC Evidensia
At IVC Evidensia, we pride ourselves on being an exceptional employer that champions career growth and innovation within the veterinary care sector. Our remote Zendesk Engineer role offers a unique opportunity to work in a collaborative environment where your contributions directly impact the wellbeing of pets and their owners. With a strong focus on employee development, wellbeing, and a culture of curiosity, you will thrive in a setting that values your expertise and encourages you to push boundaries while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Zendesk Engineer (UK Remote) in York
✨Tip Number 1
Network like a pro! Reach out to current employees at IVC Evidensia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the tech team.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or GitHub repositories, make sure to highlight them during interviews. We love seeing practical examples of your coding prowess, especially with Zendesk integrations.
✨Tip Number 3
Prepare for technical questions! Brush up on your JavaScript and Zendesk knowledge. We want to see how you think through problems, so practice explaining your thought process clearly and confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at IVC Evidensia.
We think you need these skills to ace Remote Zendesk Engineer (UK Remote) in York
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your enthusiasm for technology and problem-solving shine through. We want to see how your skills can contribute to transforming the pet care experience, so share specific examples of your past projects or experiences that highlight your technical prowess.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience with Zendesk, HTML, CSS, and JavaScript, and explain how these skills align with our mission at IVC Evidensia. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the team. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at IVC Evidensia
✨Know Your Zendesk Inside Out
Make sure you brush up on your Zendesk knowledge before the interview. Familiarise yourself with its features, especially those related to workflows and customisation. Being able to discuss specific examples of how you've used Zendesk in past roles will show your expertise and passion for the platform.
✨Show Off Your Coding Skills
Since the role requires strong web development skills, be prepared to demonstrate your proficiency in HTML, CSS, and JavaScript. You might even want to bring along a portfolio or examples of previous projects where you've implemented these technologies, particularly in relation to Zendesk.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially in troubleshooting and optimising system performance. Think of scenarios where you've successfully resolved issues or improved processes, and be ready to explain your thought process and the impact of your solutions.
✨Emphasise Team Collaboration
IVC Evidensia values teamwork, so highlight your experience working collaboratively with others. Share examples of how you've contributed to team projects, especially in fast-paced environments, and how you’ve embraced curiosity and innovation to drive results.
