At a Glance
- Tasks: Be the friendly face for pets and their owners, managing appointments and queries.
- Company: Join the UK's number one vet care provider with a caring culture.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and wellbeing initiatives.
- Other info: Dynamic team environment with clear career progression opportunities.
- Why this job: Make a real difference in animal care while developing your career.
- Qualifications: Excellent communication skills and customer service experience are essential.
The predicted salary is between 18900 - 23100 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Rowe Vet Group on a Part-Time basis. Rowe Vet Group have a 24-hour hospital in Bradley Stoke and branches in Thornbury, Yate, Winterbourne, Brimsham and Wotton-under-Edge.
As a valued member of the reception team, you will be the first point of contact for pets and their owners.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
General responsibilities include:
- Greeting our clients and their pets in a professional and courteous manner
- Booking, cancelling and changing appointments
- Dealing with queries by phone, email and face to face promptly and professionally
- Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance
- Dispensing medications/prescriptions
- Taking payments, cashing up and all other general admin and reception duties
Working Pattern
Monday 1-7.30pm, Tuesday/Thursday & Friday 8-2.30pm with a share in the Bank Holiday rota based at main hospital in Bradley Stoke.
You Might Be a Great Fit If...
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off FTE
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Yate employer: IVC Evidensia
Inspiring vet care is an exceptional employer, offering a collaborative and values-led culture that prioritises care, community, and continuous improvement. As an Area Director in the West Midlands and Black Country, you will have the autonomy to shape strategy and performance while benefiting from extensive professional development opportunities and a generous benefits package, including 6.6 weeks of annual leave and a healthcare cash plan. Join us to make a meaningful impact on patient care and team engagement in a dynamic, multi-site environment.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Yate
✨Get Involved in Local HR Events
Check out local HR networking events or workshops in your area. These are great opportunities to meet industry professionals, learn about the latest trends in human resources, and potentially get leads on part-time roles like the one at IVC Evidensia.
✨Join HR Communities Online
Platforms like SHRM Connect or HR-specific LinkedIn groups are gold mines for job leads and industry discussions. Engaging in conversations can put your name out there and might just catch the eye of someone from IVC Evidensia looking for a part-time star!
✨Utilise University Career Services
If you're studying or have recently graduated, don’t forget about your university's career services. They often have contacts in the HR world that can help you score a part-time gig, plus you can access exclusive job boards!
✨Direct Applications Through Our Website
When you find the part-time role you're excited about, apply directly through our website. This not only shows your enthusiasm but also helps us streamline the hiring process. Make your application stand out with a tailored approach!
We think you need these skills to ace Veterinary Receptionist in Yate
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at IVC Evidensia, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to IVC Evidensia.
How to prepare for a job interview at IVC Evidensia
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to IVC Evidensia. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to IVC Evidensia. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
