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- Tasks: Be the friendly face of our veterinary practice, booking appointments and assisting clients with enquiries.
- Company: Join a supportive team at Grove Lodge, dedicated to excellent pet care.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Combine your love for animals and people in a rewarding receptionist role.
- Qualifications: Great customer service skills and a passion for helping others are essential.
- Other info: Work across multiple sites with flexible hours and opportunities for personal growth.
The predicted salary is between 20000 - 30000 £ per year.
Do you like working with people? And love animals? We are currently looking for a receptionist to join our team. You will be part of a fast‑paced and friendly team, responsible for being the first point of contact to our clients. You will be booking appointments and dealing with a variety of enquiries either face‑to‑face, over the phone or via email. Maintaining client records and taking payments when required whilst ensuring that our clients receive the excellent service we are known for.
A practice you are proud to be a part of. We have a wonderful ethos at Grove Lodge, creating a safe and open culture for all our team. We have 17 Vets and 26 Nurses—including SVN’s—and further supported by VCA’s and an Administrative Support team. As a team of encouraging, supportive and exceptionally knowledgeable individuals we pride ourselves in offering the best care to our clients and their pets.
About You
We’re looking for someone with great customer‑service skills, who can show empathy and handle emotional situations. Experience in a customer‑facing role, both in person and over the phone, is a plus. You should be passionate about helping people and animals, have solid IT skills and be able to record data accurately. Attention to detail and being a good team player are important. If you know a bit about the veterinary industry, that’s a bonus, but not a must! This exciting position will require you to work at different sites, therefore a car is essential for this role. You could be asked to cover any one of our seven sites, which are situated in Brighton, Portslade, Southwick, Lancing, Broadwater, Tarring and Durrington.
Work Pattern
You will work 24 hours per week: Monday, Wednesday and Friday, with no Saturdays. Shifts will vary between 8 am and 7 pm across our various sites.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
£0 - £0 a year Up to £15,290.83 DOE
Veterinary Receptionist in Worthing employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Worthing
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Grove Lodge. Familiarise yourself with their ethos and services. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and emotional situations. The more comfortable you are, the better you'll shine in the interview!
✨Tip Number 3
Show off your tech skills! Brush up on your IT abilities since you'll need to manage client records and bookings. If you can demonstrate your proficiency with relevant software during the interview, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our fantastic team!
We think you need these skills to ace Veterinary Receptionist in Worthing
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let us know why you love working with animals and people. Share any experiences that highlight your passion for both, as this will resonate with our ethos at Grove Lodge.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've handled enquiries and emotional situations in the past, so share specific examples that showcase your empathy and communication skills.
Be Detail-Oriented: Attention to detail is key in this role! Ensure your application is free from typos and clearly structured. This shows us that you can maintain accurate records and take care of important information, which is crucial for a Veterinary Receptionist.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff About the Role
Before heading into the interview, make sure you understand what a Veterinary Receptionist does. Familiarise yourself with common tasks like booking appointments and handling client enquiries. This will show your enthusiasm for the role and help you answer questions more confidently.
✨Show Off Your People Skills
Since this role is all about interacting with clients, be ready to demonstrate your customer service skills. Think of examples from past experiences where you’ve handled emotional situations or provided excellent service. This will highlight your empathy and ability to connect with both people and their pets.
✨Brush Up on Your IT Skills
As you'll be maintaining client records and processing payments, it’s crucial to be comfortable with IT systems. If you have experience with specific software or tools, mention them during the interview. If not, express your willingness to learn quickly!
✨Be Ready to Discuss Flexibility
Since the job requires working at different sites, be prepared to talk about your availability and how you can manage travel between locations. Showing that you’re adaptable and willing to cover various shifts will make you a more attractive candidate.
