Veterinary Receptionist in Wolverhampton

Location: St George's Vets, Wolverhampton

Contract: Part-Time/Full-Time, Permanent

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. St George’s has recently gone through an exciting period of growth, incorporating Carmel Vets into our brand! Our group now consists of nine individual sites, each with its own unique features.

How You'll Make a Difference

We are seeking a professional and customer-focused Veterinary Receptionist to join our dedicated team at St George’s Vets. This is an excellent opportunity for an organised and personable individual who thrives in a busy environment and is committed to delivering a high standard of client care. As the first point of contact for our practice, you will play a key role in creating a positive experience for clients and their pets. Your responsibilities will include:

• Welcoming clients
• Managing telephone and email enquiries
• Scheduling appointments
• Processing payments
• Supporting the team with a range of administrative duties

Working Pattern

This is a flexible cover role providing support across all nine of our sites. The position involves working shifts between 8:00am and 6:45pm, Monday to Friday, with participation in a Saturday rota (approximately one in every three Saturdays, 8:00am to 4:15pm). The successful candidate will be contracted to 15 hours a week with regular overtime opportunities available of up to an extra 20 hours a week during high holiday periods. Shift patterns vary from week to week to meet operational needs; however, your schedule will be provided at least four weeks in advance to support effective planning.

You might be a great fit if...

The ideal candidate will be reliable, well-organised, and able to manage multiple tasks efficiently in a fast-paced setting. Strong communication skills and a calm, professional approach are essential. Previous experience within a veterinary or medical environment is desirable; however, full training will be provided for the right candidate. If you are enthusiastic about providing excellent service and enjoy working as part of a supportive team, we would welcome your application.

How We'll Support You

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.