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- Tasks: Manage busy phone lines, schedule appointments, and handle client enquiries with care.
- Company: Join a supportive veterinary team dedicated to outstanding client care.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Perfect for animal lovers wanting to make a difference in a fast-paced environment.
- Qualifications: Strong communication skills, IT proficiency, and a passion for client care.
- Other info: Full training provided, with opportunities for learning and development.
The predicted salary is between 25400 - 30240 £ per year.
We are looking for a friendly, organised, and reliable Veterinary Receptionist to join our team on a full-time basis, working across six of our practice sites. This is a varied and fast-paced role, ideal for someone who enjoys delivering outstanding customer service and working as part of a supportive team.
As a Veterinary Receptionist, you’ll be managing busy telephone lines and scheduling appointments efficiently, while handling email correspondence and client enquiries with care and professionalism. Duties also include processing payments, managing stock, and assisting with account and insurance queries. The successful candidate will ensure the practice remains clean, organised, and well-stocked, provide administrative support to the team, and occasionally assist the clinical staff with non-clinical animal handling during consultations.
Responsibilities:- Manage busy telephone lines and schedule appointments efficiently.
- Handle email correspondence and client enquiries with care and professionalism.
- Process payments, manage stock, and assist with account and insurance queries.
- Ensure the practice remains clean, organised, and well-stocked.
- Provide administrative support to the team.
- Occasionally assist the clinical staff with non-clinical animal handling during consultations.
- A passion for client care and strong communication skills.
- Excellent IT proficiency (Excel, Word, Outlook).
- Strong organisational skills, attention to detail, and a proactive attitude.
- Flexibility to work across multiple branches and varied shifts.
Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.
Shift pattern:This is a full-time role working 40 hours per week. You must be flexible to work between 7:45 am and 7:15 pm, across a rota system, Monday to Friday. You will also partake in a Saturday rota.
Benefits:- 6.6 weeks annual leave.
- Additional annual leave for your birthday which will be added to your holiday allowance.
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
- Cycle to work scheme.
- Initiatives focused on employee wellbeing.
- Non-accidental injury support.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
- Pension scheme.
- Discounted staff pet care.
Salary: £0 - £0 an hour (12.21ph).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Veterinary Receptionist in Witham employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Witham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us during interviews.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be chatting with clients all day. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Be proactive! If you see an opportunity to help out during your interview, like suggesting ways to improve client interactions, go for it. We love candidates who take initiative!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can make a big difference. It shows you're genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Veterinary Receptionist in Witham
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and organised nature shine through. Use a warm tone that reflects your passion for client care and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention your IT proficiency and organisational skills, as these are key for the Veterinary Receptionist role. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is professional yet approachable. This will show us you can handle client enquiries with care.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IVC Evidensia
✨Show Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Prepare to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to stay organised, especially when juggling multiple responsibilities like scheduling appointments and managing stock.
✨Familiarise Yourself with Common Software
Since excellent IT proficiency is a must, brush up on your skills with Excel, Word, and Outlook before the interview. Be ready to talk about how you've used these tools in previous roles, perhaps in managing schedules or processing payments.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle client enquiries. Think of scenarios where you had to think on your feet or assist clinical staff. Practising your responses will help you feel more confident and articulate during the interview.
