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- Tasks: Be the friendly face of our practice, managing appointments and client communications.
- Company: Join Alcombe Vets, a caring and community-focused veterinary practice.
- Benefits: Enjoy 6.6 weeks' annual leave, career progression, and employee wellbeing initiatives.
- Other info: Work in a supportive team with opportunities for learning and development.
- Why this job: Make a difference in pets' lives while building strong relationships with clients.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 26436 - 26436 £ per year.
We are seeking an organised, personable Receptionist to join our team at Alcombe Vets, in Whitton, on a full-time basis. Alcombe Vets is a well-established first-opinion practice with two convenient locations in the heart of vibrant neighbourhoods. Both our Whitton and Osterley branches are easily accessible, with excellent transport links, and are just a short walk from local cafés, grocery stores, and community amenities. We take great pride in our loyal and dedicated client base and the strong relationships we’ve built with them. Additionally, we support charitable initiatives and regularly work with organisations like Cats Protection and other local charities, providing care for pets in need.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you’ll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. The role is full-time, permanent and includes a rota schedule with early and late shifts from 8:30 to 17:30 or 10:30 to 19:30, with a one-hour break plus 1:4 weekends from 8:30 to 12:30.
General responsibilities include:
- Booking, cancelling, and changing appointments
- Dealing with enquiries via email, telephone and in person
- Processing and recording payments
- Completing the end-of-day reconciliation procedures
- Dispensing medications/prescriptions
- Keeping client/patient records up to date
- Maintaining stock levels
- Dealing with incoming and outgoing post
- Ensuring the reception area and consulting rooms are always kept clean and tidy
- Promoting and signing new patients to our Health Care Plan
- Educating clients with preventative health care and insurance FAQs
You might be a great fit if
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How we’ll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What we offer our team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives including a Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits: choose from a range of benefits to suit you, including Green Cars salary-sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
£26,436.80 per annum
Veterinary Receptionist in Whitton employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Whitton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Alcombe Vets. Familiarise yourself with their values, services, and community involvement. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and experience in a busy environment. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Veterinary Receptionist in Whitton
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about why you're passionate about working with pets and people.
Tailor Your Application: Make sure to customise your application for the Veterinary Receptionist role. Highlight your relevant experience in customer service and any skills that align with our values at Alcombe Vets. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to structure your information well and avoid unnecessary jargon. This helps us get to know you better without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IVC Evidensia
✨Know the Practice Inside Out
Before your interview, take some time to research Alcombe Vets and IVC Evidensia. Familiarise yourself with their values, services, and community initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've excelled in customer service. Highlight how you managed difficult situations or went above and beyond to ensure client satisfaction.
✨Demonstrate Organisational Skills
The role requires juggling multiple tasks, so be ready to discuss how you stay organised in a busy environment. You could mention tools or methods you use to manage appointments and keep records up to date, showcasing your ability to handle the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional development, or how they support their staff's wellbeing. This shows that you're not just interested in the job, but also in being a part of their community.