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- Tasks: Welcome clients, manage appointments, and provide exceptional service in a fast-paced environment.
- Company: Join a friendly small animal practice in beautiful Hailsham, East Sussex.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Be part of a supportive team making a real difference in pets' lives.
- Qualifications: Outgoing personality with strong communication skills; experience in reception is a plus.
- Other info: Flexible hours, professional growth opportunities, and a positive work culture await you!
2 days ago Be among the first 25 applicants
We are hiring! We are excited to offer a rare and rewarding opportunity for a Veterinary Receptionist to join our practice. This role is perfect for someone who enjoys working at a fast pace and working as part of a team!
This role is up to 30 hours per week. The shifts will differ, but rotas will be sent 4 weeks in advance.
The working hours will be between 8 am – 7 pm Monday‑Friday and Saturdays 8:30 am – 12:30 pm.
Our Reception Team
Our reception team is an integral part of our practice, and we work hard together to ensure that every client is welcomed and supported by the whole team when in the practice. They are the core of the practice in ensuring it is run effectively and efficiently.
Your Responsibilities Will Include
- Ensuring the smooth running of our front of house
- Greeting clients on arrival
- Delivering exceptional service
- Taking payments
- Booking future appointments
- Dealing with day‑to‑day queries
- Ensuring daily duties are performed
- Delivering on company KPIs
- Administration duties such as answering client emails, sending out emails and signing up clients to our Pet Health Plan
Our ideal candidate
- A proven background in reception duties (experience in the veterinary sector is desirable but not a must)
- Outgoing
- Confident communication/interpersonal skills
- Providing a smooth and professional service at all times
- Passionate about customer service
- A high standard of personal presentation
- Happy using computers on a daily basis and confident with systems such as Outlook is essential
Why join us?
You’ll be joining an established small animal practice based in Hailsham, East Sussex, just 7 miles from the stunning coastline and within easy reach of Eastbourne, Brighton, London, and Gatwick Airport. Surrounded by the rolling Sussex countryside, we offer the perfect blend of rural charm and urban convenience – ideal for lovers of the outdoors who still enjoy access to city life.
At Highcroft, no two days are the same. We’re known for our friendly, professional service and commitment to high‑quality care for our clients and their beloved pets. Our supportive team includes experienced vets, talented nurses, and a dedicated client care team, all backed by approachable and proactive leadership. We pride ourselves on maintaining a collaborative, positive work environment where everyone is encouraged to grow.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
- Pension scheme
- Discounted staff pet care
£0 – £0 an hour
Up to £20,000 DOE
#J-18808-Ljbffr
Veterinary Receptionist (Part-Time) employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Part-Time)
✨Tip Number 1
Get to know the practice before your interview! Check out their website and social media to understand their values and services. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Veterinary Receptionist role.
✨Tip Number 3
Show off your personality! The job is all about client interaction, so let your outgoing nature shine through during the interview. Share examples of how you've provided exceptional customer service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you on their radar.
We think you need these skills to ace Veterinary Receptionist (Part-Time)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and your passion for customer service.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially any reception duties or customer service roles. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at IVC Evidensia
✨Know the Practice Inside Out
Before your interview, take some time to research the veterinary practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight your communication skills and how you handle difficult situations with grace.
✨Practice Common Interview Questions
Anticipate questions related to reception duties, teamwork, and handling client queries. Practising your responses can help you feel more confident. Consider role-playing with a friend to simulate the interview environment.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role's requirements and shows that you take the opportunity seriously.
