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- Tasks: Provide top-notch customer service to clients and their pets while managing appointments and enquiries.
- Company: Join a busy and friendly veterinary team at Donnington Grove Veterinary Group.
- Benefits: Enjoy competitive pay, generous leave, and discounts on pet care.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible part-time hours with opportunities for growth and development.
Overview
We are hiring for a Veterinary Receptionist to join our team. This is a part-time position based at our Newbury and Tadley branch with potential travel to Thatcham. We are looking for an enthusiastic person with a passion for customer service.
Responsibilities
- Liaising with clients and clinical staff to provide high-level customer care.
- Meeting and greeting clients and pets.
- Booking appointments and diary management.
- Managing telephone and email enquiries.
- Taking payment for services and products.
- Managing cash and end-of-day banking.
- Maintaining a clean and safe space for clients and their pets.
Qualifications
- Great organisational skills and good communication skills.
- Confident using IT systems.
- Ability to work different shifts and some weekends on a rota basis.
- Prior experience working in a customer service role.
About The Rota / Role Details
This is a part-time role working 11 hours per week: Mon 2 pm – 7 pm, Fri 1:30 pm – 7:30 pm, and 1 in 4 Saturdays 9 am – 5 pm (total 11 hours plus 1 in 4 Saturdays paid as overtime).
Benefits
- 6.6 weeks annual leave FTE
- Additional annual leave for your birthday added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – rewards gateway giving discounts and cashback with 100\\\’s of retailers
- Pension scheme
- Discounted staff pet care
Salary: Up to £7008 DOE per annum.
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Veterinary Receptionist - Part-Time employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part-Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Donnington Grove Veterinary Group. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of their fantastic crew.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how it relates to the Veterinary Receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit will not only boost your confidence but also show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist - Part-Time
Some tips for your application 🫡
Show Your Passion for Customer Service: We want to see your enthusiasm shine through! Make sure to highlight any previous customer service experience and how it relates to the role of a Veterinary Receptionist. Let us know why you love helping people and their pets!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention our values and how they align with your own. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Before the interview, brush up on your knowledge of veterinary practices and customer service. Familiarise yourself with common terms and procedures in a veterinary setting, as this will show your enthusiasm and readiness to engage with clients and their pets.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve handled difficult customers or resolved issues effectively – these stories will highlight your communication skills.
✨Be Organised and Punctual
Demonstrate your organisational skills by arriving early and bringing all necessary documents. During the interview, mention any experience you have with diary management or scheduling appointments, as this is crucial for the role. It shows that you can handle the responsibilities of managing a busy reception area.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest in the position but also helps you gauge if the workplace is the right fit for you.
