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For Companies At a Glance
- Tasks: Welcome clients and their pets, handle queries, and maintain records in a busy veterinary practice.
- Company: Congleton Veterinary Centre, a caring and supportive environment for pets and their owners.
- Benefits: 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Join a passionate team and make a difference in the lives of pets and their owners.
- Qualifications: Excellent communication skills and experience in a fast-paced environment preferred.
- Other info: Full-time role with opportunities for learning and development.
Overview
Congleton Veterinary Centre are seeking a full-time Receptionist to join our front of house team to cover maternity leave for 12 months. The role involves a high level of face to face contact with clients, so we are looking for someone with confidence, empathy and experience to provide excellent standards of care and a personal touch.
Responsibilities
- Welcoming clients and their pets on arrival at the practice
- Dealing with queries face to face, by telephone and by email
- Maintaining accurate records
- Ensuring good communication between reception and the clinical teams
- Taking payments, cashing up and submitting takings at the end of each day
- Adhering to GDPR regulations and respecting client confidentiality
- Maintaining a clean and tidy reception and waiting room at all times
- Following health and safety procedures and protocols
Rota
This is a full-time role working 4 days per week from 08:15am–7:00pm with one hour lunch. Saturdays on a shared rota from 08:15am–4:00pm with half-hour lunch (same for Bank Holidays). Saturday hours are averaged into the working week (1 in 4).
Qualifications & Experience
The successful candidate should display excellent communication skills, be able to adapt to change within a fast-paced environment, and show empathy to clients during emotional situations. Previous experience is preferred and the ability to use IT systems is essential.
Benefits
- 6.6 weeks annual leave FTE
- Additional annual leave for your birthday
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Wellbeing initiatives
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – discounts and cashback with retailers
- Pension scheme
- Discounted staff pet care
Salary: £12.21 per hour
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Veterinary Receptionist (Maternity Leave) employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Maternity Leave)
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Congleton Veterinary Centre. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their front of house.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be dealing with clients and their pets all day. Role-play common scenarios with friends or family to boost your confidence and empathy. Remember, it's all about making those clients feel welcome and understood.
✨Tip Number 3
Dress the part! First impressions matter, especially in a client-facing role. Choose an outfit that’s professional yet comfortable. You want to look approachable while still representing the practice well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for this role. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Veterinary Receptionist (Maternity Leave)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with clients and pets, so don’t be afraid to share a bit about yourself and why you’re passionate about this role.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or veterinary settings. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements!
Keep It Professional: While we want to see your personality, it’s also important to maintain a professional tone. Make sure your application is well-structured, free of typos, and follows any guidelines we’ve provided. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at IVC Evidensia
✨Show Your Empathy
As a Veterinary Receptionist, you'll be dealing with clients who may be anxious about their pets. Make sure to express your understanding and compassion during the interview. Share examples of how you've handled emotional situations in the past to demonstrate your ability to connect with clients.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities listed in the job description. Be ready to discuss how your previous experience aligns with tasks like maintaining records, handling payments, and ensuring good communication between teams. This shows that you’re not just interested in the role but also prepared for it.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would handle client queries or difficult situations. This will help you feel more at ease during the actual interview.
✨Demonstrate Your IT Savvy
The job requires using IT systems, so be prepared to discuss your experience with relevant software. If you’ve used specific systems in the past, mention them. If not, show your willingness to learn and adapt quickly to new technologies, which is crucial in a fast-paced environment.
