At a Glance
- Tasks: Be the friendly face for pets and their owners, handling appointments and queries.
- Company: Join Rowe Veterinary Group, a caring team dedicated to animal welfare.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts with top retailers.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Combine your love for animals with excellent customer service in a vibrant environment.
- Qualifications: 1 year of office experience and strong communication skills required.
Overview
Join to apply for the Veterinary Receptionist - FTC role at IVC Evidensia.
Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our busy and friendly practice in Yate. Rowe Vet Group are based in the South West with branches in Wotton, Brimsham, Thornbury, Winterbourne and a 24 hour hospital in Bradley Stoke. As a valued member of the reception team you will be the first point of contact for pets and their owners. This role requires you to have a valid driver’s license and access to a vehicle as you will be working across our different sites. This is a fixed term contract lasting approximately 12 months.
Responsibilities
- Greet clients and their pets in a professional and courteous manner
- Book, cancel, and change appointments
- Handle queries promptly and professionally via phone, email, and face to face
- Advise clients on preventative healthcare products and promote Pet Healthcare Plans and pet insurance
- Dispense medications and prescriptions
- Take payments, cash up, and perform all other general admin and reception duties
About you / Qualifications
- Minimum of 1 year office-based experience
- Good level of education (minimum 5 GCSEs Grade C or above)
- Reliable with excellent time management skills
- Professional and caring telephone manner
- Strong communication and interpersonal skills
- Excellent customer service skills
- Good working knowledge of MS Office
- Good numeracy and literacy skills
- High attention to detail
Working pattern
Monday OFF
Tuesday 1:30 pm – 7:30 pm
Wednesday 1:30 pm – 7:30 pm
Thursday OFF
Friday 1:00 pm – 7:00 pm
Saturday or Sunday 1:4 8 hour shifts (day and shift time to be confirmed at interview). These days are not set and could change as required.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday added to your holiday allowance
- Enhanced family-friendly policies (maternity/paternity/adoption/shared parental and surrogacy pay)
- Cycle to work scheme
- Employee wellbeing initiatives
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – discounts and cashback with 100s of retailers
- Pension scheme
- Discounted staff pet care
Salary
£0 - £0 an hour — Up to £12.21 p/h
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Health Care Provider
Industries
- Veterinary Services
Note: This posting includes additional job listings from IVC Evidensia and related roles not described here.
Veterinary Receptionist - FTC in Yate employer: IVC Evidensia
IVC Evidensia is an exceptional employer that prioritises employee wellbeing and professional growth, making it a fantastic place for those passionate about animal care. Located in the vibrant South West, our friendly practice in Yate offers a supportive work culture, generous benefits including enhanced family policies and learning opportunities through the IVC Evidensia Academy, ensuring you thrive both personally and professionally while making a difference in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist - FTC in Yate
✨Tip Number 1
Make sure to research Rowe Veterinary Group and their values before your interview. Knowing their mission and how they operate will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients and their pets, think about how you can demonstrate your excellent communication and interpersonal skills during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the team. Plus, it gives you a chance to find out if this is the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress. We’re rooting for you!
We think you need these skills to ace Veterinary Receptionist - FTC in Yate
Some tips for your application 🫡
Show Your Passion:Let us see your love for animals and customer service shine through in your application. Share any relevant experiences that highlight your enthusiasm for working in a veterinary environment.
Tailor Your CV:Make sure your CV is tailored to the Veterinary Receptionist role. Highlight your office experience, communication skills, and any specific achievements that relate to the responsibilities listed in the job description.
Craft a Personal Cover Letter:A personal touch goes a long way! Write a cover letter that reflects your personality and explains why you’re the perfect fit for our team. Don’t forget to mention your availability and flexibility with shifts.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our friendly practice!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff About Pets
Brush up on basic pet care knowledge and common health issues. Being able to chat confidently about preventative healthcare products and pet insurance will show your passion for animals and customer service.
✨Practice Your People Skills
Since you'll be the first point of contact for clients, practice your greeting and communication skills. Role-play with a friend to handle different scenarios, like booking appointments or addressing client queries.
✨Get Familiar with the Tech
Make sure you're comfortable using MS Office and any other software that might be relevant. If you can demonstrate your tech-savviness during the interview, it’ll give you an edge over other candidates.
✨Show Your Flexibility
Be prepared to discuss your availability and willingness to work across different sites. Highlighting your reliability and time management skills will reassure them that you can handle the varied shifts.
