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- Tasks: Welcome clients and their pets, manage appointments, and handle client communications with care.
- Company: Beaumont Vets, a community-focused veterinary practice in Exeter.
- Benefits: Generous annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Join a passionate team dedicated to animal welfare and client relationships.
- Qualifications: Experience in a busy vet practice and strong communication skills required.
- Other info: Flexible hours and opportunities for professional development in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are looking for a Veterinary Receptionist to join our friendly team at Beaumont Vets in Exeter, Devon. We are looking for exceptional client care and patient care to be delivered at every visit.
Responsibilities
- Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanour
- Efficiently managing the diary to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR
- Performing general administrative tasks, including training for your role
- Answering busy phone lines, emails, and other client communications with professionalism
- Registering clients for the Pet Health Club
- Processing payments, cashing up at the end of the day, managing client orders, and handling repeat prescription requests
- Unpacking orders and maintaining stock levels
- Ensuring a clean, organized, and welcoming reception, waiting area, and consulting rooms
- Keeping up with ongoing online company training
About Us
Located on the outskirts of Exeter, Beaumont Veterinary Centre has been a cornerstone of the community, providing expert care with a focus on building lasting relationships with our clients and their pets for 30 years. Our team is made up of highly skilled veterinarians and dedicated support staff who are passionate about animal welfare. We offer a full spectrum of services, including preventive care, surgical procedures, and advanced diagnostics, all tailored to the specific needs of your pet. Our modern facility is equipped with the latest technology to ensure the highest standard of care.
Applicant requirements
We are looking for a Veterinary Receptionist who has experience working in a busy vet practice. The role will suit a positive, proactive and supportive individual, who has excellent communication, organisational and attention to detail skills who enjoys a busy customer forward facing client care role. When working on the Saturday rota you will be the sole receptionist with the support of our Veterinary Nurses.
Your shift pattern
This is a fixed-term 12-month contract with the potential for permanent employment. The role requires a minimum of 25 hours per week, with opportunities for additional overtime. You will work one Saturday out of every two, from 8:00 AM to 1:00 PM. We offer flexibility with start and finish times to accommodate both the applicant\’s preferences and the business’s needs. The schedule includes four additional days per week with 5-hour shifts, where timing can also be adjusted for convenience.
Benefits and compensation
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Pension scheme
- Discounted staff pet care
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Veterinary Receptionist - FTC employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - FTC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beaumont Vets. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their friendly team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your exceptional client care skills and how you handle busy situations, just like you would at the reception desk.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A smart outfit will help you feel confident and ready to impress the team at Beaumont Vets.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Veterinary Receptionist - FTC
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for animal care and client service. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in busy vet practices. We’re looking for someone who can handle the hustle and bustle, so share specific examples of how you've managed client interactions or administrative tasks in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Beaumont Vets!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Familiarise yourself with Beaumont Vets and their services. Understand their approach to client and patient care, as well as their commitment to animal welfare. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to handle busy phone lines and manage client communications with professionalism.
✨Demonstrate Organisational Skills
The role requires efficient diary management and attention to detail. Be ready to discuss how you've successfully managed multiple tasks in a fast-paced environment. You might even want to bring a few ideas on how to improve appointment scheduling or client record management.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle emergencies. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
