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For Companies At a Glance
- Tasks: Meet and greet clients, book appointments, and provide top-notch customer care.
- Company: Join Bath Veterinary Group, a caring team dedicated to animal welfare.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and a cycle to work scheme.
- Why this job: Make a difference in pets' lives while developing your customer service skills.
- Qualifications: Previous reception and customer service experience is essential.
- Other info: Dynamic role with opportunities for learning and development.
The predicted salary is between 21000 - 30000 £ per year.
Overview
Bath Veterinary Group are hiring! Here at Bath Veterinary Group, we are on the look out for a Veterinary Receptionist to join our team on a fixed term contract for approximately 12 months. The successful candidate will ideally possess previous reception and customer service experience. You will need to be confident and able to interact with our clients providing a consistently high level of service and customer care. This position includes travel between all Bath Vets branches, located in and around Bath, Melksham, and Keynsham. You must be able to travel between surgeries in the same day.
Experience with customer service and administration tasks is essential, alongside being computer literate. This is a busy and demanding role, you must be able to cope well under pressure and be able to multitask.
Role Details
Role: Veterinary Receptionist – Fixed Term Contract
Location: Bath area (Bath Vets branches in Bath, Melksham and Keynsham)
Contract: Fixed term, approximately 12 months
Hours: 22.5 hours per week, with inclusion in the 1:2 weekend rota
What does the role involve?
- Meeting and greeting clients
- Booking appointments
- Dealing with any queries
- Taking payments
- Dispensing medication
- Interacting with customers
About the rota
You will work 22.5 hours per week, with inclusion in the 1:2 weekend rota.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Pension scheme
- Discounted staff pet care
Salary: Up to £25,484.71 DOE
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Veterinary Receptionist - Fixed Term Contract employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Fixed Term Contract
✨Tip Number 1
Get to know the company! Research Bath Veterinary Group and their values. When you walk in for your interview, show us that you understand what we do and why it matters. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with clients, think of examples from your past experiences where you’ve provided excellent service. We want to hear how you handle tricky situations and keep clients happy.
✨Tip Number 3
Be ready to multitask! This job can get busy, so prepare yourself to talk about how you manage multiple tasks at once. Share any strategies you use to stay organised and calm under pressure – we love a cool-headed candidate!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Veterinary Receptionist - Fixed Term Contract
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've interacted with clients and provided top-notch service, as this is key for the Veterinary Receptionist role.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention specific skills that relate to the role, like multitasking and handling pressure, so we know you're the right fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great candidate for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge about Bath Veterinary Group and their services. Familiarise yourself with common veterinary terms and customer service practices. This will show that you're genuinely interested in the role and ready to engage with clients.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think of situations where you handled difficult clients or multitasked effectively. This will help demonstrate your ability to cope under pressure, which is crucial for this busy role.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common questions like how you would handle a challenging client or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though it's a reception role, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A polished appearance can set a positive tone for the interview and show that you respect the company’s values.
