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- Tasks: Provide excellent customer care to clients and their pets while managing reception duties.
- Company: Join a friendly and dedicated veterinary team that values kindness and professionalism.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Be part of a rewarding role where you can help animals and their owners every day.
- Qualifications: Empathy, organisation, and communication skills; previous veterinary experience is a plus but not required.
- Other info: Full training provided, with opportunities for learning and development in a supportive environment.
The predicted salary is between 20400 - 25484 £ per year.
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Would you like to join our friendly, enthusiastic, dedicated, caring and professional team? If so, this may be of interest to you…we are looking for a Receptionist to join our existing team! Working collaboratively with other team members you will be responsible for delivering excellent customer care to our clients and their pets.
Our receptionists are very important to us and are an integral part of our team. In order to thrive in this role you will need to be care driven, empathetic, extremely organised, thorough, and a confident and efficient communicator. Previous veterinary experience is preferable but not essential as full training will be given.
Responsibilities & Duties
- Greet and acknowledge all clients as soon as they arrive in a friendly and courteous manner.
- Deal with clients requests in a professional and timely manner, following practice protocols as necessary.
- Maintain accurate and up to date client and patient records on the computer.
- Record all payments and transactions on the computer.
- Action emails, request clinical histories and liaise with other external services.
- Book appointments, operations and visits.
- Understand the importance of team work and be able to communicate effectively with all team members.
- Understand client needs and consistently provide a high level of service.
- Deal with telephone enquiries by answering promptly, using good telephone technique and achieve a resolution.
- Ensure that the reception area and desk are clean, tidy and odour free.
- Handle and process veterinary insurance claims.
About The Rota
This is a full-time permanent role working 40 hours per week. The rota basis may include days/hours between:
- Monday to Friday 8am – 7.30pm
- Saturday & Sunday 8.30am – 5pm
- 3 Bank holidays per year 8.30am – 5pm
Why Join Us?
This is a fantastic opportunity to become part of a friendly, experienced team in a varied and rewarding role. If you love animals, enjoy helping people, and want to be part of a practice that values kindness, teamwork, and professionalism, we’d love to hear from you. Previous veterinary experience is preferable but not essential as full training will be given.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
- Pension scheme
- Discounted staff pet care
Salary: Up to £25,484 per annum.
Seniority level: Entry level.
Employment type: Full-time.
Job function: Health Care Provider.
Industries: Veterinary Services.
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Veterinary Receptionist employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
First things first, make sure you research the practice before your interview. Knowing their values and how they treat both clients and pets will help you connect with the team and show that you're genuinely interested in joining them.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll need to be friendly and professional. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle client queries smoothly.
✨Tip Number 3
Don’t forget to highlight your organisational skills during the interview. Share examples of how you've managed multiple tasks or kept records in previous roles. This will show that you’re ready to keep everything running smoothly at the reception.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for animals shine through! Mention any experiences you've had with pets or in a veterinary setting, even if they're informal. We want to see that you're genuinely excited about joining our team!
Highlight Your Communication Skills: As a Veterinary Receptionist, you'll be the first point of contact for our clients. Make sure to emphasise your communication skills in your application. Share examples of how you've effectively interacted with people in previous roles, as this is super important to us.
Be Organised and Thorough: We value organisation and attention to detail. In your application, mention any experiences where you had to manage multiple tasks or keep records up to date. This will show us that you can handle the responsibilities of the role with ease!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our friendly team!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with customer care practices, appointment booking systems, and how to handle client queries. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Your Empathy
As a Veterinary Receptionist, empathy is key. Prepare examples from your past experiences where you've demonstrated care and understanding, whether in a professional or personal context. This will help you connect with the interviewers and highlight your suitability for a role that involves working with both clients and their pets.
✨Practice Your Communication Skills
Effective communication is crucial in this role. During the interview, practice clear and confident responses. You might even want to role-play common scenarios, like dealing with a distressed pet owner. This will not only prepare you for the questions but also showcase your ability to communicate effectively under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the practice's approach to client care. This shows your enthusiasm for the position and helps you gauge if the practice aligns with your values and career goals.
