At a Glance
- Tasks: Provide exceptional customer service and support to clients and their pets at reception.
- Company: Join the Lawrie Vet Group, a passionate team dedicated to animal care.
- Benefits: Enjoy 6.6 weeks of annual leave, birthday leave, and employee wellbeing initiatives.
- Other info: Dynamic role across multiple sites with opportunities for learning and development.
- Why this job: Be the welcoming face of our practice and make a difference in pet care.
- Qualifications: Organised, kind, and empathetic individuals with service industry experience preferred.
Overview
Role: Veterinary Receptionist Location: Lawrie Vets, Cumbernauld, Falkirk, Laurieston Contract: Full-Time, Permanent
The Lawrie Veterinary Group is a busy small animal and exotic practice with well-established branches in Cumbernauld and Falkirk. We have expanded into another premises in Falkirk, with an additional branch practice in Bo\'Ness. Our second Falkirk branch has become our Healthy Pet Centre as a unique and exciting addition to our brand. We have a varied and interesting first-opinion and referral caseload, especially when it comes to our exotic animal patients.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You\\\'ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Our focus is to provide exceptional customer service to our clients and their pets. Our reception team are the first point of contact for clients, warmly welcoming them into the practice, offering support and guidance confidently. Organising appointments and managing payments with a professional manner. This role will be 40 hours based across all four sites with one in four Saturday mornings. We see a mix of small animal and exotics so you never know what you might meet next, no two days are the same!
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We\\\'ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks\\\' annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
Salary: £0 - £0 a year
Up to £26,500 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Veterinary Receptionist in Cumbernauld employer: IVC Evidensia
At Lawrie Vet Group, we pride ourselves on being an exceptional employer that values both our team and the animals we care for. Our welcoming work culture fosters a supportive environment where employees can thrive, with ample opportunities for professional growth through the IVC Evidensia Academy. Located in the vibrant areas of Cumbernauld and Falkirk, we offer generous benefits including enhanced family-friendly policies, 6.6 weeks of annual leave, and unique perks like our Pawsome Benefits programme, making us an ideal choice for those seeking a rewarding career in veterinary reception.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Cumbernauld
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IVC Evidensia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IVC Evidensia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist in Cumbernauld
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IVC Evidensia:Your cover letter is your chance to shine! Tell us why you want to work at IVC Evidensia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IVC Evidensia!
How to prepare for a job interview at IVC Evidensia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
