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- Tasks: Greet clients and their pets, manage appointments, and handle enquiries.
- Company: Join a friendly, long-established veterinary practice with a supportive team.
- Benefits: Competitive salary, generous leave, and discounts for staff pet care.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Great communication skills and a passion for customer care.
- Other info: Flexible hours with opportunities for learning and development.
The predicted salary is between 19000 - 21000 £ per year.
Overview
We are seeking a friendly and experienced receptionist to join our fantastic and long-established Veterinary practice. This will be based across both our Basingstoke and Tadley Practices. As a small team, who are friendly and outgoing, you will be working closely with other receptionists and the clinical team. We are looking for a new member of staff to join us on a full-time basis initially on a 9-month fixed term contract which could potentially become permanent.
Responsibilities
- Greet clients and their pets
- Liaise with veterinary practices
- Arrange appointments
- Deal with inbound enquiries
- Deal with billing and insurance claims
- General administration tasks
About the Practice
ISFM accredited and a Silver-rated Cat Friendly small animal practice. Based in a great location with excellent links to the M3/M4. Basingstoke is well-connected by train and road, with local heritage and natural beauty nearby. We also welcome dogs to the workplace where space allows.
Desired Personal Qualities
- Great communication skills both written and on the phone
- A desire to provide excellent customer care
- Good IT, numeracy and literacy
- Previous experience in a Veterinary environment is highly desirable
- A keen eye for detail and strong admin skills
- Flexible and approachable nature
Shift Pattern
This is a part-time position and hours will vary Monday to Friday between 8 am – 6 pm with 1:3 rostered Saturdays between 7:45 am – 12 noon.
Benefits
- Competitive salary and 6.6 weeks annual leave
- Additional annual leave for your birthday added to holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Wellbeing initiatives
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – discounts and cashback with retailers
- Pension scheme
- Discounted staff pet care
Salary: Up to £19,113.53 DOE
Seniority level
Entry level
Employment type
Part-time
Job function
Health Care Provider
Industries
Veterinary Services
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Veterinary Receptionist employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Make sure to research the practice before your interview. Knowing about their accreditation and values will help you connect with the team and show that you're genuinely interested in joining them.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and their pets, being friendly and approachable is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your previous experience in a veterinary environment during the interview. Even if it’s just a little bit, it can set you apart from other candidates who might not have that background.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and approachable nature shine through. Remember, we’re looking for someone who fits in with our small, outgoing team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in a veterinary environment. Mention any specific skills or experiences that align with the responsibilities listed in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate good communication skills, so make sure your written application reflects that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this pawsome opportunity.
How to prepare for a job interview at IVC Evidensia
✨Know the Practice Inside Out
Before your interview, take some time to research the veterinary practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a Veterinary Receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with clients or handled difficult situations in the past. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Customer Care Passion
Highlight your desire to provide exceptional customer service. Think of specific instances where you went above and beyond for a client or resolved an issue. This will resonate well with the interviewers who value great customer care.
✨Prepare for Common Questions
Anticipate questions related to your experience in a veterinary environment, your administrative skills, and how you handle stress. Practising your responses can help you feel more confident and articulate during the actual interview.
