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For Companies At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and handle administrative tasks.
- Company: Join a leading veterinary hospital in Belfast with a vibrant team.
- Benefits: Enjoy competitive salary, generous leave, and discounts on pet care.
- Why this job: Be part of a caring team that makes a difference in client journeys.
- Qualifications: Exceptional communication skills and 2 years' client-facing experience required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are currently looking for a full-time Receptionist to join our existing Client Care Team. The role will involve welcoming clients and their pets, answering telephone calls, booking appointments, handing out dispensed medication and taking payments along with daily administrative tasks. You must ensure our waiting area is fresh, clean and welcoming at all times. You will be asked to relay client queries to vets or nurses and respond to clients. Client care is paramount in this position with an emphasis on exceeding customer expectation throughout the entire client journey. This role is akin to a front of house position in any hospitality role and clients must feel well looked after through booking an appointment, visiting the vet and any follow up communication required. Please note this role is not part of our Clinical Staff Team and will not involve working directly with animals.
About The Rota
This is a full-time permanent role working 40 hours per week on a rota basis. The shifts will involve a mixture of earlies and lates. There will also be a requirement to take part on the Saturday morning rota.
Our ideal candidate
Skills
The successful candidate must be vibrant and enthusiastic with excellent communication and interpersonal skills. The reception role focuses directly on looking after our clients and their pets. We are looking for someone with:
- Exceptional interpersonal skills gained from previous experience
- Ability to communicate efficiently with clients at what may be stressful and emotional times
- At least 2 years experience in a client facing environment
- Computer literacy
- Excellent telephone manner, which may be tested at interview
- Veterinary practice knowledge / experience would be desirable
- Have a caring, can do attitude and a genuine and compassionate approach to clients.
About Us
Earlswood Veterinary is a leading, RCVS accredited, general and referral small animal veterinary hospital in Belfast. We seek to offer the highest possible standard of care across the practice and throughout the client journey. You will be joining a vibrant and enthusiastic team of receptionists in being an important part of that journey.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Pension scheme
- Discounted staff pet care
£0 – £0 a year
Up to £26,000 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Veterinary Receptionist employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the company! Research Earlswood Veterinary and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with clients, it’s crucial to demonstrate your exceptional interpersonal skills. Role-play common scenarios with friends or family to build confidence.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Engaging with the team shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us, making your job search smoother.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for client care and your love for helping others.
Tailor Your Experience: Make sure to highlight your relevant experience in client-facing roles. We’re looking for exceptional interpersonal skills, so share specific examples of how you've handled client queries or stressful situations in the past.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure your CV is well-organised and easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Client Care Team!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like booking appointments, handling payments, and maintaining a welcoming environment. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Interpersonal Skills
Since this role requires exceptional interpersonal skills, think of examples from your past experiences where you've successfully communicated with clients, especially in stressful situations. Be ready to share these stories during the interview to highlight your ability to connect with clients and provide high-quality care.
✨Prepare for Common Questions
Anticipate questions related to client care and administrative tasks. For instance, be prepared to discuss how you would handle a difficult client or manage multiple phone calls at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they maintain a clean and welcoming environment. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
