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- Tasks: Be the friendly face for clients and their pets, managing appointments and providing top-notch service.
- Company: Join Rathgael Vets, a community-focused veterinary practice with a passion for animal care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in pets' lives while working in a supportive and dynamic team.
- Qualifications: Must be client-focused, multitasking, and have experience in a fast-paced environment.
- Other info: Great career growth opportunities and a modern facility with the latest technology.
Passionate about pets and customer service? come and join us as a Veterinary Receptionist
Cedarmount Veterinary Clinic is a busy Veterinary Clinic in Bangor, Co Down, and is part of Independent Vetcare. We are a dedicated team of enthusiastic people who work together to provide the best possible care for our pets and clients.
As the first point of contact for our clients in a busy environment you will be required to ensure all clients and their pets have a comfortable and positive experience within the surgery, meeting and greeting clients, answering the telephone, booking appointments, signing up new clients, taking payments, record keeping and providing information on our products and services such as our Pet Health Club whilst maintaining a clean clinical environment in waiting and consult rooms.
Our ideal candidate
*Previous experience working in a veterinary clinic or animal hospital is preferred but experience in other animal care roles will be considered.
*Strong communication skills, both verbal and written
*Excellent customer service skills, with the ability to handle difficult situations with empathy and professionalism
*Proficient in using computer systems for scheduling appointments and managing patient records
*Ability to multitask and prioritize tasks in a fast-paced environment
*Attention to detail and accuracy in record keeping
Your shift pattern
You will work 40 hours per week, Monday through Friday, between 8 a.m. and 8 p.m, and 1 Saturday in 6, 8 a.m and 2 p.m There is no OOH requirement for this role.
In addition to a competitive salary, you will benefit from:
*6.6 weeks annual leave
*Additional annual leave for your birthday which will be added to your holiday allowance
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Cycle to work scheme
*Initiatives focused on employee wellbeing
*Non-accidental injury support
*Learning and development opportunities via the IVC Evidensia Academy
*Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
*Pension scheme
*Discounted staff pet care
£0 – £0 a year Up to £25,396.8 per annum
Veterinary Receptionist employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the company! Research IVC Evidensia and their values. When you walk in for your interview, show us that you understand what makes them tick and how you can contribute to their mission of providing exceptional care.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Role-play with a friend or family member to nail down your greeting and how to handle tricky questions or situations.
✨Tip Number 3
Be ready to showcase your multitasking abilities. Think of examples from your past experiences where you juggled multiple tasks successfully. We want to see that you can keep things running smoothly at the front desk!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in a veterinary setting. We want to see that you're not just looking for a job, but that you genuinely care about providing the best service for our furry friends.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your customer service skills and any experience managing appointments or handling sensitive information. This shows us that you understand what we're looking for and that you're serious about joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values before you hit send!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with appointment scheduling, client communication, and record-keeping. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for clients and their pets, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will illustrate your ability to create a welcoming environment.
✨Demonstrate Multitasking Abilities
In a fast-paced veterinary setting, multitasking is key. Be ready to discuss how you've successfully managed multiple tasks at once. You might want to share specific instances where you balanced phone calls, appointment scheduling, and paperwork efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the technology they use, or their approach to client care. This shows that you're engaged and eager to learn more about the company culture and how you can contribute.
