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- Tasks: Manage front-of-house operations and support our amazing animal-loving clients.
- Company: Join a friendly team at IVC Evidensia, dedicated to animal welfare.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a passion for animals are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 20387 - 20387 £ per year.
Overview
Join to apply for the Veterinary Receptionist role at IVC Evidensia in Wantage, England. This is a 1-year fixed-term contract in a dynamic, animal-focused environment.
Role includes reception duties at Wantage surgery with occasional shifts at Abingdon, Didcot, and Wallingford. A reliable vehicle is essential due to travel between sites.
Responsibilities
- Managing front-of-house operations and greeting clients and their pets warmly and professionally
- Scheduling appointments, processing prescriptions, and assisting with medication dispensing
- Maintaining accurate patient records and preparing documentation for veterinary staff
- Supporting clinical staff as needed and ensuring cleanliness and stock levels in clinical and waiting areas
- Handling payments, daily banking, client inquiries, insurance paperwork, and placing orders in line with protocols
- Taking on sole charge duties when required and performing general administrative tasks
- Registering new clients and communicating our services with confidence
About Us
As part of Abivale (a division of IVC), you’ll join a supportive and friendly team dedicated to animal welfare. We’re committed to your professional development and personal growth in a rewarding work environment.
Skills & qualities
- Ability to thrive in a busy, fast-paced environment with a positive attitude
- Strong communication skills and confidence in explaining our services
- Proficiency with IT tools including Excel, social media, and Outlook
- Empathy, kindness, and the ability to stay calm and helpful under pressure
- Comfortable working independently, in pairs, or small teams
- Confident animal-handling skills
- Initiative, energy, and a proactive approach
- A clean, current driving license and access to your own vehicle
Shift pattern
You will work a variety of shifts covering 32 hours per week, between 7:30 AM and 7:00 PM, Monday to Friday, with weekend and bank holiday shifts on a rota basis.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Wellbeing initiatives
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits with discounts and cashback
- Pension scheme
- Discounted staff pet care
Employment details
- Employment type: Full-time
- Seniority level: Entry level
- Job function: Health Care Provider
- Industries: Veterinary Services
Referrals increase your chances of interviewing at IVC Evidensia.
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Veterinary Receptionist employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the company! Research IVC Evidensia and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about animal welfare and fits right into our team.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Role-play with a friend or family member to get comfortable explaining our services and handling inquiries confidently.
✨Tip Number 3
Be ready to showcase your organisational skills! We want to see how you manage busy situations. Think of examples from your past where you juggled multiple tasks and kept everything running smoothly – this will impress us during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for animals shine through! We want to see that you’re not just looking for a job, but that you genuinely care about animal welfare and are excited to be part of our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight relevant experience, especially in customer service or veterinary settings, and don’t forget to mention your strong communication skills!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with managing front-of-house operations, scheduling appointments, and handling client inquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Veterinary Receptionist, strong communication is key. During the interview, practice explaining your previous experiences clearly and concisely. Use examples that highlight your ability to interact with clients and support clinical staff, as this will demonstrate your fit for the dynamic environment.
✨Demonstrate Your Empathy and Kindness
In a veterinary setting, empathy is crucial. Be prepared to discuss how you've handled stressful situations with clients or animals in the past. Share specific stories that showcase your ability to stay calm and helpful under pressure, which is essential for this role.
✨Prepare Questions About the Team and Environment
At the end of the interview, have a few thoughtful questions ready about the team dynamics and the work environment. This shows your interest in being part of their supportive and friendly team. Ask about opportunities for professional development, as it aligns with their commitment to personal growth.
