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- Tasks: Answer calls, book appointments, and provide exceptional care to clients and their pets.
- Company: Join a compassionate team at IVC Evidensia in Cwmbran.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Organised, multitasking skills, and good interpersonal abilities required.
- Other info: Full training provided; perfect for those looking to start a career in veterinary services.
The predicted salary is between 10907 - 10907 £ per year.
We are looking for a friendly and compassionate Veterinary Receptionist who is dedicated to providing exceptional client care to join our team in Cwmbran.
As an essential part of our practice team you will be responsible for:
- Taking phone calls, answering queries and booking appointments
- Greeting clients and their pets on arrival
- Check-in patients and verify their information
- Update patient records and ensure attention to detail
- Process payments and maintain accurate financial records
- Dispensing medication
- Maintain cleanliness of reception area and consult rooms
- Administration duties such as emails and signing up clients to our Pet Health Plan.
Why join us?
Wellpets Veterinary Practice is a dedicated, RCVS Accredited small animal practice located in Fairwater, Cwmbran. We take great pride in delivering exceptional care to both our patients and their owners, ensuring that every visit is met with compassion and professionalism. As a close-knit, supportive team, we foster a fun and collaborative working environment where each team member is valued and encouraged to grow. Our commitment to excellent patient care, along with our strong relationships with clients, allows us to create a positive experience for everyone who walks through our doors.
More about you
We are looking for someone who is organised, able to multitask in a busy environment and someone who can demonstrate a good level of interpersonal skills. Previous experience in a similar role is an advantage but not essential as full training will be provided.
Working pattern
You will work 30 hours per week, arranged on a rota. Working hours between 8 am and 7 pm Mon-Fri plus 1 in 4 Saturday shifts 8.30 am – 1 pm
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Pension scheme
- Discounted staff pet care
£0 – £0 a year
Up to £19,113.53 DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Veterinary Receptionist employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IVC Evidensia. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences related to the Veterinary Receptionist role.
✨Tip Number 3
Show off your personality! As a Veterinary Receptionist, you'll be interacting with clients and their pets all day. Let your friendly and compassionate nature shine through during the interview – it’s just as important as your qualifications!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and compassionate nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for client care and animals.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not directly in a veterinary setting. If you've worked in customer service or administration, share those skills! We love seeing how your background can fit into our team.
Be Detail-Oriented: Attention to detail is key in this role. Double-check your application for any typos or errors before submitting. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our awesome benefits!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like booking appointments, handling client queries, and managing patient records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
As a Veterinary Receptionist, you'll be interacting with clients and their pets regularly. During the interview, highlight your communication skills and any previous experience in customer service. Share examples of how you've handled difficult situations or provided exceptional care to clients.
✨Prepare for Common Questions
Think about common interview questions related to the veterinary field and client care. Be ready to discuss how you would handle specific scenarios, such as dealing with an upset client or managing multiple tasks at once. Practising your answers can help you feel more at ease during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you determine if the workplace is the right fit for you.
