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For Companies At a Glance
- Tasks: Welcome clients, manage calls, and handle administrative tasks in a vibrant veterinary practice.
- Company: Join IVC Evidensia, a leading veterinary service provider dedicated to pet health and client care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care and retail.
- Why this job: Be part of a supportive team that values your growth and offers a positive work environment.
- Qualifications: No prior experience needed; just bring your passion for pets and excellent communication skills.
- Other info: Part-time role with flexible hours, including weekends, perfect for students balancing studies.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Veterinary Receptionist role at IVC Evidensia – Walton Lodge Vets. You will play a crucial role in creating a positive and welcoming atmosphere for clients and visitors, with strong organisational and communication skills.
Responsibilities
- Greet visitors professionally and courteously. Prioritise answering phone calls to address client enquiries promptly and professionally.
- Provide excellent customer service in a professional, sympathetic, and courteous manner.
- Record and follow up on enquiries; add new client details into the system and update vaccine/contact information during visits or calls.
- Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments.
- Promote the Pet Health Club and pet insurance. Maintain a clean and tidy reception area. Adhere to all practice and reception policies for excellent client service.
- Administrative duties include booking appointments, processing payments, handling cash exchanges, and performing end-of-day banking. Attend reception meetings as needed; keep client records updated and manage clinic emails. Complete daily paperwork and organise mail. Complete Pet Health Club applications and insurance paperwork. Perform other duties as required by the practice.
Shift pattern
This is a part-time role working across 30 hours per week, including inclusion in the 1:2 weekend rota.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Wellbeing initiatives
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – discounts and cashback with retailers
- Pension scheme
- Discounted staff pet care
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Health Care Provider
- Industries: Veterinary Services
Location: Hertfordshire, England, United Kingdom
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Veterinary Receptionist employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terminology and procedures. This will not only help you communicate effectively with the team but also impress during any informal chats or interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. Being able to demonstrate your ability to handle various client situations will set you apart from other candidates.
✨Tip Number 3
Research IVC Evidensia and their values. Understanding their mission and how they operate will allow you to tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former veterinary receptionists. They can provide insights into the role and share tips on what the hiring managers are looking for, giving you an edge in your application.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight your relevant experience in customer service and administration.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those involving customer interaction or administrative tasks. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the veterinary field. Mention specific experiences that showcase your ability to create a welcoming atmosphere and handle client enquiries effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a reception role.
How to prepare for a job interview at IVC Evidensia
✨Show Your People Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Make sure to demonstrate your strong communication skills and ability to create a welcoming atmosphere during the interview. Share examples of how you've handled customer interactions in the past.
✨Know the Company
Research IVC Evidensia and Walton Lodge Vets before your interview. Familiarise yourself with their values, services, and any recent news. This will show your genuine interest in the role and help you tailor your answers to align with their mission.
✨Prepare for Common Questions
Anticipate questions related to customer service, handling difficult situations, and your organisational skills. Prepare specific examples from your previous experiences that highlight your ability to manage enquiries and maintain a tidy reception area.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and willingness to engage with the company culture.
