At a Glance
- Tasks: Train and support veterinary practices in using key systems effectively.
- Company: Join IVC Evidensia, the leading veterinary care group in the UK and Europe.
- Benefits: Flexible working, career growth opportunities, and a supportive team environment.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact by enhancing patient care and client experience across multiple practices.
- Qualifications: Experience in veterinary practice and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business. Our Technology teams are responsible for the systems and infrastructure that make that work—everything our healthcare professionals need to deliver world-class care.
IT Systems Trainer – Veterinary Practices
We’re looking for an experienced veterinary practice professional who is passionate about supporting others, improving ways of working, and helping teams get the best from their systems. This is an exciting opportunity for someone with strong operational and systems knowledge who enjoys coaching colleagues, delivering training, and driving consistency across multiple sites. The role is focused on people, processes, and practical support — not technical IT troubleshooting.
About The Role
As an IT Systems Trainer, you’ll support veterinary practices and support teams to use key systems confidently, consistently, and effectively. You’ll deliver engaging virtual training, provide guidance on best practice workflows, and support practices through system changes and migrations. You’ll work closely with Client Care teams, Clinical teams, and Practice Managers to ensure systems are being used in a way that enhances patient care, client experience, and operational efficiency.
Key Responsibilities
- Deliver virtual 1-to-1 and group training sessions to practice and support office colleagues
- Facilitate live webinars across key systems including Merlin, Dayforce, Online Office, and Concur
- Tailor training to different audiences including: Client Care Teams, Clinical Teams, Practice Managers
- Provide 2nd line support for Merlin process and usage queries
- Coach colleagues on best practice system usage and support adoption of standardised processes
Content Creation & Learning Materials
- Create and maintain engaging learning resources including: Quick Reference Guides, Webinar storyboards, Training videos
- Ensure all training materials reflect real-world practice workflows and operational best practice
Change & Project Support
- Support Merlin migrations and site mergers before, during, and after implementation
- Assist with the rollout of new system functionality and process improvements
- Provide Go‑Live and Post Go‑Live support, including Hypercare
- Help practices adapt positively to change and confidently challenge non‑standard system usage where required
About You
We’re looking for someone with hands‑on experience within a veterinary practice environment who understands the realities of day‑to‑day operations.
You Will Ideally Have
- Strong operational experience within veterinary practice settings
- Practical knowledge of systems such as: Merlin, Dayforce, Online Office, Concur
- A strong understanding of practice procedures and workflows
- Excellent communication and coaching skills
- Experience delivering training in virtual 1-to-1, group, or webinar settings
- The ability to explain systems clearly to colleagues with varying levels of confidence and experience
- A pragmatic, organised, and solutions-focused approach
- Experience supporting change and managing resistance positively within busy environments
- The ability to manage multiple priorities and work to tight timelines
Who This Role Would Suit
- Senior Client Care Advisors
- Senior Veterinary Nurses
- Practice Managers
- Experienced practice colleagues who are known as "go-to" system users and informal coaches within their teams
Previous formal IT or training experience is helpful but not essential. What matters most is strong practical systems knowledge, excellent communication skills, and a genuine passion for helping people succeed.
What You’ll Bring
- A people-first approach with patience and empathy
- Confidence working independently and managing your own workload
- Flexibility and adaptability in a fast-paced environment
- A positive attitude towards change and continuous improvement
- The confidence to reinforce best practice and challenge poor habits constructively
If you enjoy supporting others, improving operational standards, and making a real impact across multiple practices, we’d love to hear from you.
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, and we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Veterinary IT Systems Trainer & Change Coach employer: IVC Evidensia
IVC Evidensia is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive work culture where individuals can thrive in their careers. With a commitment to continuous learning and innovation, team members are empowered to make a meaningful impact across a network of over 2,500 practices, while enjoying flexible training opportunities and a collaborative environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary IT Systems Trainer & Change Coach
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching IVC Evidensia and their values. Show them you’re not just another candidate; you’re genuinely excited about their mission of happier animals and owners. Tailor your answers to reflect how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of IT Systems Trainer and how you can support teams effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary IT Systems Trainer & Change Coach
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in veterinary practice and training. We want to see how your skills align with our mission of supporting teams and improving ways of working.
Showcase Your Communication Skills:Since this role involves a lot of coaching and training, it’s essential to demonstrate your excellent communication abilities. Share examples of how you've effectively conveyed complex information to different audiences in the past.
Highlight Your Change Management Experience:We’re keen on candidates who can help practices adapt positively to change. Include any relevant experiences where you’ve supported teams through transitions or system migrations, showcasing your solutions-focused approach.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make an impact across multiple practices.
How to prepare for a job interview at IVC Evidensia
✨Know Your Systems
Familiarise yourself with the key systems mentioned in the job description, like Merlin and Dayforce. Be ready to discuss how you've used these systems in your previous roles and how you can help others get the best out of them.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully trained or coached colleagues in the past. Highlight your ability to tailor your approach to different audiences, whether it's a nervous new starter or an experienced practice manager.
✨Emphasise Change Management Experience
Be ready to talk about your experience with change management. Share specific instances where you've helped teams adapt to new processes or systems, and how you managed any resistance positively.
✨Engage with Their Purpose
IVC Evidensia is all about happier animals and owners. Show your passion for veterinary care and how your values align with theirs. This will demonstrate that you're not just looking for a job, but that you genuinely want to contribute to their mission.
