At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and client communications.
- Company: Join a supportive healthcare team dedicated to excellent client care.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and ongoing development opportunities.
- Other info: Flexible hours with clear pathways for career progression.
- Why this job: Make a real difference in clients' lives while growing your career in a caring environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
- Primarily telephone‑based role, working away from reception
- First point of contact for incoming calls to the surgery
- Handle overflow calls alongside the reception team
- Manage and organise the daily diary efficiently
- Support and report to the Reception Manager with administrative tasks
- Conduct outbound calls to support and improve healthcare provision for ~6,000 patients
Additional Responsibilities:
- Provide cover for reception team during holidays and sickness
- Work across both Copdock and Ashcroft Road Surgery as needed
- Assist with booking appointments, taking payments, and handling client enquiries
- Act as a key point of contact for clients, delivering excellent customer service
- Increased reception cover required during busy summer periods
Your shift pattern will cover 23.75 hours, usually 8:15 am – 1 pm Mon‑Fri. When holiday cover is needed, these hours may be switched to an afternoon shift, 2 pm – 7:30 pm.
You Might Be a Great Fit If…
- You are a friendly, organised, and customer‑focused individual who enjoys working as part of a team.
- You’ll bring excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You:
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team:
- 6.6 weeks' annual leave.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
Client Care - Receptionist in Suffolk employer: IVC Evidensia
As a Receptionist at our practice, you will be part of a supportive and collaborative team dedicated to providing exceptional client care. We offer a values-led culture that prioritises community and continuous improvement, alongside clear career pathways and ongoing development opportunities. With generous benefits including 6.6 weeks' annual leave, enhanced family-friendly policies, and a focus on employee well-being, we strive to create a rewarding and meaningful work environment for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care - Receptionist in Suffolk
✨Tip Number 1
Make sure to research the practice before your interview. Knowing about their values and services will help you connect with the team and show that you're genuinely interested in being part of their client care journey.
✨Tip Number 2
Practice your phone skills! Since this role is primarily telephone-based, try role-playing with a friend or family member. This will help you feel more confident when handling enquiries and managing appointments.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks in a busy environment before. This will demonstrate that you can handle the daily diary efficiently and support the reception team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Client Care - Receptionist in Suffolk
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who fits in with our team culture.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any customer-facing roles you've had and how they’ve prepared you for this receptionist position. We love seeing how you connect your background to what we do!
Show Off Your Communication Skills:Since this role is all about client interaction, emphasise your excellent communication skills in your application. Share examples of how you've handled enquiries or managed appointments in the past. We want to know how you can create a welcoming experience for our clients!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in a healthcare setting. Familiarise yourself with managing appointments, handling enquiries, and supporting client communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for clients, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer interactions in the past, especially in busy environments.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Think of specific instances where you've managed multiple tasks effectively. During the interview, share how you prioritise tasks and keep everything running smoothly, especially during peak times.
✨Emphasise Teamwork and Collaboration
This position requires working closely with both clinical and non-clinical colleagues. Be ready to discuss your experience in team settings and how you support your teammates. Highlight your proactive attitude and willingness to learn from others, as this aligns perfectly with the practice's values.
