At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join Academy Vets, a caring and community-focused veterinary practice.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Clear career pathways and ongoing learning opportunities await you!
- Why this job: Make a difference in pets' lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 28000 - 28000 £ per year.
Location: Academy Vets, Stranraer
Contract: Full Time, Permanent
About the role
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
General Responsibilities
- Meeting and greeting clients
- Booking appointments
- Dealing with any queries
- Taking payments
- Dispensing medication
- Interacting with customers
What we’re looking for
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
Benefits and support
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- Values‑led culture focused on care, community, and continuous improvement
What we offer
- 6.6 weeks’ annual leave
- Additional annual leave for your birthday, added to holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
£0 - £0 a year
Up to £28,000 per annum
This is a full‑time permanent role, 40 hours per week.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Veterinary Receptionist in Stranraer employer: IVC Evidensia
At Academy Vets in Stranraer, we pride ourselves on being an exceptional employer, offering a supportive and values-led culture that prioritises care and community. Our Veterinary Receptionists enjoy clear career pathways, ongoing professional development, and a generous benefits package including enhanced family-friendly policies and additional annual leave for birthdays. Join us to be part of a dedicated team where your contributions are valued and you can grow in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Stranraer
✨Tip Number 1
Make sure to research Academy Vets before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients, so being friendly and professional is key. Role-play with a friend to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the practice and how you can contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining the Academy Vets family.
We think you need these skills to ace Veterinary Receptionist in Stranraer
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for veterinary care and customer service. A warm, friendly tone can make a great first impression.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. We’re looking for someone who can manage multiple tasks in a busy environment, so share specific examples that showcase your skills in this area.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if it helps, and make sure to address all the key responsibilities mentioned in the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Academy Vets!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like booking appointments and handling client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As the first point of contact for clients, excellent communication is key. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. This will highlight your ability to create a welcoming atmosphere.
✨Demonstrate Your Multitasking Ability
In a busy veterinary practice, you'll need to juggle multiple tasks. Think of specific instances where you've managed several responsibilities at once, and be ready to discuss how you prioritised effectively. This will show that you're capable of thriving in a fast-paced environment.
✨Emphasise Your Team Spirit
Collaboration is crucial in this role. Be prepared to talk about how you've worked with colleagues in the past, whether in a customer-facing role or otherwise. Highlighting your willingness to support others will resonate well with the values of the practice.
