Practice Manager in Storrington

A rare opportunity to join a long established, small animal practice. Following the retirement of our Group Practice Manager, we are delighted to offer a rare opportunity for a dedicated and people focused individual to join Crossways Veterinary Group as our new Practice Manager. This is a pivotal role within a supportive, close knit team and a practice with over 40 years of history in the local community.

This is a largely site based, people facing role covering all three branches, with your main base at Storrington where our operations and surgical facilities are located. The remaining two sites are consulting only branches. You will have line management responsibility for approximately 28 team members, making leadership, communication, and relationship building central to your success.

Located on the edge of the South Downs National Park, on the south coast of England, Crossways Veterinary Group enjoys a unique setting, close to Brighton and within easy reach of London. We provide a full range of services, from preventive healthcare and routine surgery to advanced diagnostics, always tailoring our approach to the individual needs of our patients and clients. We are proud to have many loyal clients and to be actively involved in the communities we serve, supporting a range of local events.

This role is available for up to 40 hours per week, typically worked over 5 days, Monday to Friday, 9am-6pm. However, we are very open to discussing flexible/reduced hours or fewer days for the right candidate. The role is mainly site based but we can offer occasional admin time at home.

Key Responsibilities

• Leading, supporting, and motivating the practice team to foster a positive and collaborative working environment
• Maintaining practice standards and ensuring compliance with RCVS guidelines
• Financial management, including managing a practice budget, stock control, initiating capital expenditure requests, supporting payroll production and queries
• Human Resources responsibilities, including line management, appraisals, staff rotas
• Oversight of building and equipment maintenance across all three sites
• Ensuring Health & Safety compliance with team support
• Recruitment and monitoring of mandatory and ongoing training compliance
• Acting as the first point of contact for IT queries (with support from a central IT function)
• Handling and resolving client complaints in a timely and professional manner
• Attending and leading practice and area meetings

What We’re Looking For

We are seeking a candidate with strong leadership and management skills and a genuine passion for people and practice culture. Previous practice management experience is desirable, but training and support will be provided where needed.

You Will

• Thrive in a busy, fast-paced environment
• Be proactive and solutions-focused
• Enjoy working closely with a motivated, long-standing team
• Take pride in creating a positive and efficient workplace

A full UK driving licence is required, as the role involves travel between sites and attendance at internal meetings.

Benefits

• 6.6 weeks annual leave
• Additional time off for your birthday
• Increasing annual leave based on length of service
• Private medical insurance
• Enhanced family-friendly policies (maternity/paternity/adoption/shared parental and surrogacy pay)
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• CPD Allowance
• Learning and development opportunities via the IVC Evidensia Academy
• Access to Vetlexicon Infection prevention and control programme
• Quality Improvement Programme
• Discretionary performance-based bonus scheme
• Pawsome Benefits - discounts and cashback with retailers
• Pension scheme
• Discounted staff pet care

Closing Date: 09/02/2026