At a Glance
- Tasks: Lead the front of house team, ensuring top-notch client and patient care.
- Company: Join the UK's number one vet care provider, dedicated to animal welfare.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and a competitive salary.
- Other info: Flexible workplace culture with a focus on personal growth and wellbeing.
- Why this job: Make a real difference in a fast-paced environment while growing your career.
- Qualifications: Exceptional communication skills and previous team management experience required.
The predicted salary is between 22950 - 28050 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Kingston Vets is thrilled to offer an exciting opportunity for enthusiastic and proactive Head Receptionist to join our dynamic team working across both our Yeovil and Sherborne practices. In this pivotal role, you’ll be leading the front of house team, ensuring the very highest level of client and patient care are delivered by the teams at all times. You will be managing a team of 4 colleagues, which includes managing rotas, ensuring detailed inductions are delivered, review meetings are held, and HR processes are completed. Experience in managing debt is advantageous, although full training will be given. You will work closely with our Director of Practice, in ensuring both sites are running as smoothly as possible with key objectives being met.
The Kingston Veterinary Group proudly serves a diverse client base, caring for small animals & farm livestock, across Somerset and Dorset. Over the years, we have grown to include a dedicated small animal surgery in Yeovil. At Kingston Veterinary Group, we are committed to the highest standards of client service and animal welfare. Our team culture is built on openness, honesty, and collaboration—we actively listen, share ideas, and celebrate achievements both inside and outside the workplace. Most importantly, we invest in the development and training of every team member, fostering personal growth and creating opportunities for future advancement within the business. We take great pride in our people and champion flexibility and diversity in the workplace. If you’re passionate about working in a fast‑paced environment dedicated to providing outstanding veterinary care, we would love to welcome you to our team.
You Might Be a Great Fit If...
- We are seeking candidates who demonstrate exceptional communication skills, strong attention to detail, and the ability to remain composed under pressure.
- Previous experience of managing a team is essential, where you can demonstrate understanding of managing processes and KPI led successes.
- A commitment to delivering outstanding customer service is essential, along with the capability to collaborate effectively within a team in a Multi Site role.
Working Pattern
This role is to work 32 hours per week, over 5 days (Monday to Friday) covering a variety of shifts between 8:30 am - 6:30 pm across both our Yeovil and Sherborne sites. Saturday morning cover will be needed ad hoc.
What We Offer Our Team
- In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Head Receptionist in Sherborne employer: IVC Evidensia
Inspiring vet care is an exceptional employer, offering a collaborative and values-led culture that prioritises care, community, and continuous improvement. As an Area Director in the West Midlands and Black Country, you will have the autonomy to shape strategy and performance while benefiting from extensive professional development opportunities and a generous benefits package, including 6.6 weeks of annual leave and a healthcare cash plan. Join us to make a meaningful impact on patient care and team engagement in a dynamic, multi-site environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist in Sherborne
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at IVC Evidensia!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at IVC Evidensia.
We think you need these skills to ace Head Receptionist in Sherborne
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at IVC Evidensia. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to IVC Evidensia and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at IVC Evidensia. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to IVC Evidensia's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at IVC Evidensia
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with IVC Evidensia.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at IVC Evidensia will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact IVC Evidensia and how you would contribute to adapting HR strategies.
