At a Glance
- Tasks: Drive online sales and enhance customer experience through effective merchandising.
- Company: Join a leading veterinary care group passionate about pet health and employee wellbeing.
- Benefits: Enjoy a competitive salary, healthcare plan, and discounts on pet care.
- Other info: Opportunities for growth and continuous learning in a dynamic environment.
- Why this job: Make a real impact in eCommerce while working with a friendly, dog-loving team.
- Qualifications: Experience in eCommerce merchandising and strong analytical skills required.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation. Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.
We're seeking an experienced and commercially minded Senior eCommerce Merchandiser to join the eCommerce team at Pet Drugs Online. This is a hands‑on role focused on driving online sales performance, improving conversion, and delivering an outstanding customer experience through effective onsite merchandising and optimisation.
How You’ll Make a Difference
- You will be responsible for executing merchandising activities across the website, ensuring products are accurately presented, easy to find, and effectively promoted.
- Working closely with colleagues across Marketing, Commercial, SEO, and Content teams, you'll use data and customer insights to identify opportunities for improvement and support the delivery of revenue and conversion targets.
This is an ideal opportunity for a highly analytical and detail‑oriented eCommerce professional who enjoys working in a fast‑paced digital environment and delivering measurable results.
Key Responsibilities
- Own the day‑to‑day onsite merchandising of the website, ensuring products, categories, and promotions are accurately presented and optimised.
- Execute product listing, categorisation, navigation, and search merchandising activities to improve discoverability and conversion.
- Monitor site performance and identify opportunities to improve product visibility, customer journeys, and commercial outcomes.
- Use web analytics, search data, and customer behaviour insights to optimise merchandising performance.
- Maintain product data quality and ensure product information, attributes, imagery, and content are accurate and up to date.
- Support the planning and implementation of promotional campaigns, seasonal activity, and trading events.
- Conduct regular audits of product listings, categories, and site content to maintain a high‑quality customer experience.
- Work closely with SEO, PPC, Content, Commercial, and Supplier teams to improve product performance and visibility.
- Support the optimisation of onsite search, filtering, and product recommendation functionality.
- Build and maintain strong working relationships with suppliers to secure quality product information and assets.
- Produce regular performance reporting and make data‑driven recommendations for improvement.
- Contribute to the continuous improvement of merchandising processes and ways of working.
You Might Be a Great Fit If…
- Proven experience in an eCommerce merchandising, online trading, or digital retail role.
- Strong understanding of ecommerce KPIs including conversion, revenue, average order value, and customer engagement.
- Highly analytical, with experience using data and insights to improve online performance.
- Confident using web analytics tools such as Google Analytics, ContentSquare, heatmapping tools, or similar platforms.
- Experience managing product data and working with ecommerce platforms, PIM systems, or CMS tools.
Desirable
- Experience using Adobe Commerce, ERP systems, or PIM platforms such as Pimberly.
- Experience within pet retail, healthcare, pharmacy, or other high‑volume ecommerce environments.
- Exposure to product discovery, personalisation, or conversion optimisation tools.
- Basic understanding of SEO principles and their impact on ecommerce performance.
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
- The opportunity to play a key role within a growing ecommerce business.
- Hands‑on ownership of high‑impact merchandising activities.
- Ongoing learning and development supported by experienced colleagues and leaders.
- A collaborative, values‑led culture focused on care, community, and continuous improvement.
- Opportunities to broaden your ecommerce expertise across trading, optimisation, and digital performance.
What We Offer Our Team
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Green Cars salary sacrifice scheme.
- Voluntary benefits: choose from a range of benefits to suit you.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Senior Ecommerce Merchandiser employer: IVC Evidensia
Inspiring vet care is an exceptional employer, offering a collaborative and values-led culture that prioritises care, community, and continuous improvement. As an Area Director in the West Midlands and Black Country, you will have the autonomy to shape strategy and performance while benefiting from extensive professional development opportunities and a generous benefits package, including 6.6 weeks of annual leave and a healthcare cash plan. Join us to make a meaningful impact on patient care and team engagement in a dynamic, multi-site environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ecommerce Merchandiser
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like IVC Evidensia are looking for when hiring for a Senior Ecommerce Merchandiser.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to IVC Evidensia for the Senior Ecommerce Merchandiser, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at IVC Evidensia as a Senior Ecommerce Merchandiser, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out IVC Evidensia’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Senior Ecommerce Merchandiser.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at IVC Evidensia, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with IVC Evidensia's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at IVC Evidensia. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at IVC Evidensia
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that IVC Evidensia uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at IVC Evidensia. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
