Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of 8 CCAs while providing exceptional client care and managing daily operations.
- Company: Join Glenbrae Veterinary Clinic, a caring and accredited practice with a focus on clinical excellence.
- Benefits: Enjoy flexible working hours, generous leave, and perks like discounts and wellbeing initiatives.
- Why this job: Be part of a supportive team that values mental health and community involvement while making a difference.
- Qualifications: Confident leaders with strong organisational skills and a passion for animals are encouraged to apply.
- Other info: No out-of-hours work required; enjoy a balanced work-life schedule.
The predicted salary is between 22400 - 39200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
We are hiring!
We have an exciting opportunity for a Senior Clinical Care Advisor (CCA) to join our fantastic team at Glenbrae Veterinary Clinic on a full-time basis.
We are looking for someone who is passionate about the job and can fit in with the team. We want someone who will go the extra mile to provide a professional and personal service to each client as this is at the heart of the company\’s ethos.
Our ideal candidate
The ideal candidate will be confident, committed, and able to work well under pressure with exceptional organisational skills. A friendly manner and love for animals is also essential for this role. As this is a senior position, it is important that the successful candidate possess leadership skills as they will be responsible for overseeing their team of 8 CCAs. Due to the nature of this role, there will be a varied level of responsibilities, ranging from greeting clients and dealing with their enquiries, maintaining client records, taking payments and assisting with daily banking if required, a number of administrative duties including overseeing Pet Health Club membership, dairy management and maintaining key communications with clients and the work team.
The rota
The shift pattern will be a 38-hour working week which can be flexible over 4 or 5 days. Saturdays 1:2 with no OOH or Sundays.
About Glenbrae Veterinary Clinic
Glenbrae has been established since 1990 and we are a busy 3-site practice with Tier 2 RCVS accreditation. We became part of the IVC Evidensia family in 2019 which has helped us by providing many opportunities for clinical excellence and development within our teams. Our mission is to provide outstanding conventional and holistic care from a local friendly and caring team. Our services include laparoscopy, dental radiography, ultrasonography including specialist input, endoscopy, digital radiography, laser therapy and acupuncture, stem cell therapy and a consultancy homeopathic service.
About the Team and Culture
We are a forward thinking, proactive team who care about our clients, patients, and each other. We actively promote a healthy mindset and wellbeing giving each other support both professionally and personally. Our clinics are situated in Bearsden, Dumbarton and Muirhead allowing us to serve a large area of clients. We are a team of 30, made up of 11 vets, 5 RVNs, 2 SVNs and 9 CCA\’s and other admin support staff. We have a visiting homeopath consultant and visiting ultrasonographer. We are proud to support our local communities and provide support at local galas and charity events.
In addition to a competitive salary, you will benefit from:
*6.6Weeks annual leave
*Additional annual leave for your birthday which will be added to your holiday allowance
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Cycle to work scheme
*Initiatives focused on employee wellbeing
*Non-accidental injury support
*Learning and development opportunities via the IVC Evidensia Academy
*Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
*Pension scheme
*Discounted staff pet care
£0 – £0 a year
£28,000 per annum
#J-18808-Ljbffr
Senior Client Care Advisor employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Care Advisor
✨Tip Number 1
Familiarise yourself with Glenbrae Veterinary Clinic's ethos and services. Understanding their commitment to both conventional and holistic care will help you align your passion for animal welfare with their mission during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your ability to motivate and support others will demonstrate that you're ready for a senior role.
✨Tip Number 3
Engage with the veterinary community online, especially on platforms where Glenbrae might be active. This could provide insights into their culture and values, and you may even connect with current employees who can share their experiences.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations, as this role requires exceptional organisational skills. Think of specific instances where you've successfully managed multiple tasks or dealt with challenging client interactions.
We think you need these skills to ace Senior Client Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Client Care Advisor position. Tailor your application to highlight how your skills and experiences align with what Glenbrae Veterinary Clinic is looking for.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in client care or veterinary settings. Highlight your leadership skills and ability to work under pressure, as these are crucial for this senior role.
Personal Touch: Since the role requires a friendly manner and a love for animals, make sure to convey your passion for animal care and client service in your application. Share personal anecdotes that demonstrate your commitment to providing exceptional service.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at IVC Evidensia
✨Show Your Passion for Animal Care
Make sure to express your genuine love for animals during the interview. Share any relevant experiences that highlight your commitment to animal welfare and how it aligns with the ethos of Glenbrae Veterinary Clinic.
✨Demonstrate Leadership Skills
As a Senior Client Care Advisor, you'll be overseeing a team. Prepare examples of past leadership experiences where you successfully managed a team or resolved conflicts, showcasing your ability to lead effectively under pressure.
✨Highlight Organisational Skills
Given the varied responsibilities of the role, it's crucial to demonstrate your exceptional organisational skills. Discuss specific strategies or tools you use to manage tasks efficiently, especially in a busy environment.
✨Prepare for Client Interaction Scenarios
Anticipate questions related to client interactions and how you would handle various situations. Practice responses that reflect your ability to provide a professional and personal service, as this is central to the clinic's mission.