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- Tasks: Be the friendly face for clients and their pets, managing bookings and enquiries.
- Company: Join a well-established veterinary practice with a welcoming team across three branches.
- Benefits: Enjoy competitive pay, generous leave, and discounts on pet care.
- Why this job: Make a difference in pets' lives while gaining valuable customer service experience.
- Qualifications: No clinical training needed; just bring your can-do attitude and great communication skills.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
The predicted salary is between 11 - 16 £ per hour.
We are seeking a friendly and enthusiastic individual to join our reception team. As the first point of contact for our clients and their pets, our ideal candidate is accustomed to working well in a team but also able to work independently in sub-branches. We have three branches locally, so the ability to drive is necessary. We are looking for someone who is empathetic and has the ability to stay calm under pressure. They will also need to be flexible and able to help provide cover for holidays and sickness across all three of our branches.
The Main Duties Of This Position Include:
- Dealing with clients in person or by telephone/email for bookings and general enquiries.
- Seeing through the client journey in practice, from greeting on arrival to booking future appointments and offering pets a treat on their way out.
- Using our veterinary practice management software to manage the diary and maintain accurate client and animal records.
- Taking prescription requests and putting together dispensed orders for the clinical team to check.
- Taking payments and running the end-of-day banking.
- Animal handling, particularly in sub-branches where the vets may require receptionist help. Training will be provided, but a calm and confident approach to animal handling is required.
- Keeping reception areas clean, tidy, and stocked, and being responsible for end-of-day cleaning when working in a sub-branch.
- Confidence in promoting our healthcare plan and understanding the importance of maintaining up-to-date routine healthcare for our clients’ pets’ well-being.
Why join us?
We are a well-established small animal practice with three branches in Salisbury, Amesbury, and Wilton, offering a friendly and welcoming environment. Our dedicated team consists of 7 vets, 7 nursing staff, and 10 reception staff, working collaboratively across all locations.
More about you:
Clinical training is not required for this position; however, working in a veterinary practice can be a busy and challenging environment with no two days the same. Therefore, a can-do attitude and the ability to think quickly and adapt to situations are desirable. Previous telephone handling or customer service experience is beneficial, although on-the-job training will be provided. The successful candidate will be personable, professional, a good communicator, computer literate, and eager to learn.
Shift pattern:
Your shift pattern will entail working Monday 1 pm–7 pm Salisbury, Tuesday 1 pm–7 pm Amesbury, Wednesday 9 am–2 pm Salisbury, Thursday 8 am–1 pm Amesbury, and Friday 1 pm–7 pm Amesbury.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Veterinary Receptionist - Part-Time in Salisbury employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part-Time in Salisbury
✨Tip Number 1
Get to know our practice! Before your interview, take a bit of time to research our branches and services. This shows us you're genuinely interested and helps you stand out as a candidate who cares about our clients and their pets.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face our clients see first. Think of some scenarios where you might need to stay calm under pressure and how you'd handle them. We love seeing candidates who can think on their feet!
✨Tip Number 3
Show off your flexibility! Since we need someone who can cover holidays and sickness across our branches, highlight any past experiences where you've adapted to changing situations. It’ll show us you’re ready for anything that comes your way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for joining our team right from the start!
We think you need these skills to ace Veterinary Receptionist - Part-Time in Salisbury
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with pets and people alike.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention any customer service experience or teamwork skills that relate to the role of a Veterinary Receptionist.
Show Your Empathy: Since you'll be dealing with clients and their beloved pets, it’s important to convey your empathetic nature in your application. Share examples of how you've handled stressful situations calmly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this pawsome opportunity!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with the tasks mentioned in the job description, like managing client bookings and handling animal records. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As the first point of contact for clients and their pets, it's crucial to highlight your interpersonal skills. Prepare examples of how you've successfully dealt with customers in the past, especially in stressful situations. This will show that you can stay calm under pressure and provide excellent service.
✨Demonstrate Flexibility and Team Spirit
Since the role requires covering different branches and working as part of a team, be ready to discuss your adaptability. Share experiences where you've worked collaboratively or taken on various roles. This will illustrate your willingness to pitch in wherever needed.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in the role, such as dealing with an upset client or managing multiple phone calls. Practising your responses to these situations can help you feel more confident during the interview. It’s all about showing that you can think on your feet!
