At a Glance
- Tasks: Lead non-clinical operations and ensure efficient practice management across multiple sites.
- Company: Join Orchard Vets, the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and career development opportunities.
- Other info: Flexible shifts and a collaborative environment focused on continuous improvement.
- Why this job: Make a real impact in animal care while developing your leadership skills.
- Qualifications: Proven management experience, strong people skills, and a passion for veterinary care.
The predicted salary is between 34000 - 34000 £ per year.
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Salary up to £34,000 DOE. Closing Date: 2nd June 2026* subject to change.
At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are looking for a Practice Manager to join our friendly and supportive team at Orchard Vets. This is a varied and engaging role, ideal for someone who enjoys working with people, problem‑solving and helping practices run efficiently and effectively.
About Us
Orchard Vets is a well‑established veterinary practice located in the heart of Romsey. With a reputation for excellence and a commitment to providing high‑quality care, we've been serving our community and their beloved pets for 35 years. Following the successful expansion of our Ashurst branch, we are continuing to grow and are excited to be welcoming two additional branches in Fair Oak and Bassett to the Orchard Vets family.
Our Team
You will be supported by our dedicated Director of Practice, and a friendly, experienced team consisting of Veterinary Surgeons, RVNs, student nurses, animal care assistants and reception/administrative colleagues across our sites. We value teamwork, open communication and creating a positive working environment where everyone feels supported and encouraged to develop.
How You'll Make a Difference
As Practice Manager, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
- Day‑to‑day operational and administrative management of our practices, with particular focus on supporting our reception and administrative teams to deliver an excellent client experience.
- Line management of reception teams.
- Health & Safety compliance.
- Facilities management and general administration.
- Regular presence across our practices in Romsey, Ashurst, Fair Oak and Bassett, supporting the teams at each location and helping maintain consistency across the group.
- Working up to 40 hours per week with shifts between 8am - 7pm on a rota basis.
- Ability to be flexible with shift patterns.
- May require occasional Saturday morning reception cover if sickness.
You Might Be a Great Fit If...
- You are an experienced people manager with strong leadership capability.
- Proven experience in a management role with reception and administrative experience essential, ideally within healthcare, veterinary, or service‑led environments.
- Strong people management skills, including performance management and team development.
- Good operational and organisational capability, with the ability to manage competing priorities.
- Experience handling complaints, change, and complex situations with confidence.
- Strong communication and stakeholder management skills.
How We’ll Support You
At inspiring vet care, we're committed to supporting you in a senior operational leadership role. When you join us, you'll benefit from:
- A key leadership role with responsibility for operational performance and team culture.
- Clear career pathways with progression opportunities into senior practice or regional leadership roles.
- Ongoing learning and development to support leadership and professional growth.
- A collaborative, values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks annual leave including bank holidays.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Green Cars salary sacrifice scheme.
- Voluntary benefits: choose from a range of benefits to suit you.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
£0 - £34,000 a year – Up to £34,000 pa DOE.
Practice Manager in Romsey employer: IVC Evidensia
At Orchard Vets, we pride ourselves on being a supportive and inclusive employer, dedicated to the well-being of our team and the animals we care for. With a strong focus on professional development, we offer clear career pathways and ongoing training opportunities, all within a collaborative environment that values teamwork and open communication. Located in the charming community of Romsey, our practice not only provides competitive benefits such as generous annual leave and a healthcare cash plan but also fosters a culture of continuous improvement and shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Romsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or related industries. Attend local events or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching Orchard Vets and understanding their values. Be ready to discuss how your experience aligns with their mission of providing excellent care and creating a positive team culture.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams or improved operations in previous roles, especially in healthcare or service environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Orchard Vets family.
We think you need these skills to ace Practice Manager in Romsey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Practice Manager role. Highlight your relevant experience in management, especially in healthcare or service-led environments, to show us you're the perfect fit!
Showcase Your People Skills:As a Practice Manager, strong people management skills are key. Use your application to demonstrate how you've successfully led teams, handled complaints, and developed talent in previous roles. We want to see your leadership shine!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely. Plus, you'll get to see all the details about the role and our amazing team!
How to prepare for a job interview at IVC Evidensia
✨Know the Practice Inside Out
Before your interview, take some time to research Orchard Vets. Familiarise yourself with their values, mission, and recent developments. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your People Management Skills
As a Practice Manager, strong leadership is key. Prepare examples of how you've successfully managed teams in the past, particularly in challenging situations. Highlight your approach to performance management and team development to demonstrate your capability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints or complex situations. Think of specific scenarios from your previous roles where you effectively resolved issues and improved team dynamics.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, ongoing training opportunities, or how they measure success in the Practice Manager role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
