At a Glance
- Tasks: Lead non-clinical operations and ensure efficient practice management across multiple sites.
- Company: Join Orchard Vets, the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and career development opportunities.
- Other info: Flexible shifts and a collaborative environment focused on continuous improvement.
- Why this job: Make a real impact in animal care while developing your leadership skills.
- Qualifications: Proven management experience, strong people skills, and a passion for veterinary care.
The predicted salary is between 34000 - 34000 £ per year.
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At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are looking for a Practice Manager to join our friendly and supportive team at Orchard Vets. This is a varied and engaging role, ideal for someone who enjoys working with people, problem‑solving and helping practices run efficiently and effectively.
About Us
Orchard Vets is a well‑established veterinary practice located in the heart of Romsey. With a reputation for excellence and a commitment to providing high‑quality care, we've been serving our community and their beloved pets for 35 years. Following the successful expansion of our Ashurst branch, we are continuing to grow and are excited to be welcoming two additional branches in Fair Oak and Bassett to the Orchard Vets family.
Our Team
You will be supported by our dedicated Director of Practice, and a friendly, experienced team consisting of Veterinary Surgeons, RVNs, student nurses, animal care assistants and reception/administrative colleagues across our sites. We value teamwork, open communication and creating a positive working environment where everyone feels supported and encouraged to develop.
How You'll Make a Difference
As Practice Manager, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
- Day‑to‑day operational and administrative management of our practices, with particular focus on supporting our reception and administrative teams to deliver an excellent client experience.
- Line management of reception teams.
- Health & Safety compliance.
- Facilities management and general administration.
- Regular presence across our practices in Romsey, Ashurst, Fair Oak and Bassett, supporting the teams at each location and helping maintain consistency across the group.
- Working up to 40 hours per week with shifts between 8am - 7pm on a rota basis.
- Ability to be flexible with shift patterns.
- May require occasional Saturday morning reception cover if sickness.
You Might Be a Great Fit If...
You are an experienced people manager with strong leadership capability. You'll bring:
- Proven experience in a management role with reception and administrative experience essential, ideally within healthcare, veterinary, or service‑led environments.
- Strong people management skills, including performance management and team development.
- Good operational and organisational capability, with the ability to manage competing priorities.
- Experience handling complaints, change, and complex situations with confidence.
- Strong communication and stakeholder management skills.
How We’ll Support You
At inspiring vet care, we're committed to supporting you in a senior operational leadership role. When you join us, you'll benefit from:
- A key leadership role with responsibility for operational performance and team culture.
- Clear career pathways with progression opportunities into senior practice or regional leadership roles.
- Ongoing learning and development to support leadership and professional growth.
- A collaborative, values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks annual leave including bank holidays.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Green Cars salary sacrifice scheme.
- Voluntary benefits: choose from a range of benefits to suit you.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
£0 - £34,000 a year – Up to £34,000 pa DOE.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Multi-Site Veterinary Practice Manager in Romsey employer: IVC Evidensia
At Orchard Vets, we pride ourselves on being a leading veterinary practice that values our people and their development. Located in the heart of Romsey, we offer a supportive work culture with clear career pathways, generous benefits including 6.6 weeks of annual leave, and a commitment to continuous improvement and community care. Join us to make a meaningful impact in the lives of pets and their owners while enjoying a collaborative environment that fosters growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Veterinary Practice Manager in Romsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or related industries. Attend local events or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching Orchard Vets and understanding their values. Think about how your experience aligns with their mission of providing high-quality care and how you can contribute to their team culture.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your management experience and how you've handled challenges in previous roles. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Orchard Vets family.
We think you need these skills to ace Multi-Site Veterinary Practice Manager in Romsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Practice Manager role. Highlight your management experience, especially in reception and administrative settings, to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about veterinary care and how your leadership skills can help our team thrive. Keep it engaging and personal!
Showcase Your People Skills:As a Practice Manager, you'll be leading a team, so make sure to highlight your people management skills in your application. Share examples of how you've successfully managed teams or resolved conflicts in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IVC Evidensia
✨Know Your Practice Inside Out
Before the interview, take some time to research Orchard Vets thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your People Management Skills
As a Practice Manager, you'll be leading teams across multiple sites. Prepare examples of how you've successfully managed teams in the past, particularly in challenging situations. Highlight your ability to develop team members and foster a positive working environment.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling complaints or complex situations. Think of specific instances where you've resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your operational and organisational capabilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing positively to the practice.
