At a Glance
- Tasks: Support clients and vets by managing appointments and communications in a fast-paced environment.
- Company: Join the UK's top vet care provider, dedicated to animal health and client satisfaction.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and ongoing learning opportunities.
- Other info: Flexible working hours with clear pathways for career progression.
- Why this job: Make a real difference in animal care while developing your career in a supportive team.
- Qualifications: Strong communication skills, customer-focused attitude, and good computer literacy required.
The predicted salary is between 26528 - 26528 £ per year.
Southern Counties Veterinary Specialists is a multidisciplinary referral centre based in Ringwood, Hampshire, offering a wide range of specialist veterinary services. We are looking for an organised and customer‑focused administrator to join our established Client Care team. This fast‑paced role requires excellent communication skills, attention to detail and the ability to prioritise effectively while delivering outstanding service to clients and veterinary professionals.
How You’ll Make a Difference
- Work closely with clients, insurance providers, clinicians and referring practices, ensuring enquiries are handled efficiently and appointments are coordinated smoothly.
- Oversee the practice email inbox, prioritise and respond to urgent communications.
- Provide professional telephone support to clients and referring veterinary practices.
- Arrange appointments for new referrals in a timely manner.
- Liaise with pet insurance companies regarding claims and enquiries.
- Review clinical histories and identify relevant information.
- Chase documentation and respond to clinician queries.
- Process client payments accurately.
- Support emergency case administration and coordinate urgent appointments.
- Work collaboratively with administrative and clinical colleagues across the referral centre.
Working Pattern
- Maximum of 40 hours per week.
- Shifts scheduled between 7:30 a.m. and 6:30 p.m.
- One‑hour lunch break.
- Shared weekend and bank holiday rota.
You Might Be a Great Fit If…
- Fast‑paced environment, manage multiple priorities.
- Strong customer‑focused approach.
- Professional manner at all times.
- Excellent telephone skills and strong verbal communication abilities.
- Good computer literacy including Microsoft Excel, Word and Outlook.
- Strong organisational and prioritisation skills.
- Ability to work effectively both independently and as part of a team.
- Flexibility and adaptability within a growing practice environment.
How We’ll Support You
- A key client‑facing role within a supportive and collaborative referral practice team.
- Clear career pathways with progression opportunities within client care and operational support functions.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community and continuous improvement.
What We Offer Our Team
- 6.6 weeks annual leave plus birthday off.
- Increasing holiday allowance based on length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.
We are committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.
Salary: Up to £26,528.32 per annum.
Client Care Administrator in Ringwood employer: IVC Evidensia
Southern Counties Veterinary Specialists is an exceptional employer, offering a supportive and collaborative work environment in the heart of Ringwood, Hampshire. With a strong focus on employee wellbeing and career development, we provide clear pathways for progression, extensive learning opportunities, and generous benefits including 6.6 weeks of annual leave and enhanced family-friendly policies. Join us to be part of a values-led culture dedicated to delivering outstanding veterinary care while fostering a community that prioritises continuous improvement and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Administrator in Ringwood
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at IVC Evidensia!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at IVC Evidensia.
We think you need these skills to ace Client Care Administrator in Ringwood
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at IVC Evidensia. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to IVC Evidensia and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at IVC Evidensia. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to IVC Evidensia's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at IVC Evidensia
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with IVC Evidensia.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at IVC Evidensia will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact IVC Evidensia and how you would contribute to adapting HR strategies.
