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- Tasks: Lead a dynamic team and ensure smooth operations in a veterinary practice.
- Company: Alcombe Veterinary Surgery, a friendly and established practice with two locations.
- Benefits: Competitive salary, 6.6 weeks annual leave, private medical insurance, and flexible working options.
- Why this job: Make a real difference in pet care while leading a passionate team.
- Qualifications: Experience in management and a passion for animal welfare.
- Other info: Join a supportive environment with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Applications will close on Friday 29th August.
Alcombe Veterinary Surgery is looking for a passionate and experienced Practice Manager to join our friendly, dynamic team, covering both our Whitton and Osterley branches. As a key member, you\’ll play a vital role in ensuring smooth operations and delivering exceptional care to both our clients and their pets.
About the Role
This is an exciting opportunity to lead a dedicated team and contribute to the seamless operation of our practices. As Practice Manager, you\’ll be instrumental in driving day-to-day efficiency and enhancing the overall client experience.
Your key responsibilities will include:
* Leadership and Team Management: Oversee day-to-day operations, manage and motivate a dedicated team of veterinary professionals, and ensure a positive work environment.
* Manage budgets, financial reporting, and billing processes, ensuring financial efficiency and profitability.
* Client Relationship Management: Maintain excellent client relations, ensuring a high standard of customer service and addressing any concerns promptly.
* Operational Efficiency: Develop and implement procedures to optimise practice operations, including scheduling, inventory management, and patient flow.
* Compliance and Standards: Ensure the practice adheres to all relevant laws, regulations, and veterinary standards.
* Health and Safety: Ensure that health and safety protocols are followed, maintaining a safe environment for staff, clients, and animals.
* Problem-Solving: Address operational challenges and find practical solutions to improve practice performance and client satisfaction.
About Alcombe Vets
Alcombe Vets is a well-established first-opinion practice with two convenient locations in the heart of vibrant neighbourhoods. Both our Whitton and Osterley branches are easily accessible, with excellent transport links, and are just a short walk from local cafes, grocery stores, and community amenities.
Our practices are fully equipped with state-of-the-art facilities, including brand new dental x-rays, digital x-rays, ultrasound, a multiparameter machine, a microscope, and an in-house laboratory for diagnostics. We have two spacious consulting rooms at each location, bright reception areas, and comfortable staff rooms with kitchenettes and relaxation areas for breaks. We take great pride in our loyal and dedicated client base and the strong relationships we\’ve built with them. Additionally, we support charitable initiatives and regularly work with organisations like Cats Protection and other local charities, providing care for pets in need.
Working pattern
This is a full-time position, offering 40 hours per week, Monday to Friday, between 08:30 AM and 5:00 PM. We are happy to consider flexible and hybrid working requests for the successful candidate, provided adequate crossover with the whole team is in place.
Because our people matter
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from –
Work-Life Balance
* 6.6 Weeks annual leave
* Additional leave for your birthday
Wellbeing
*Private Medical Insurance
*Employee Assistance Programme: 24/7 confidential helpline
*Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
*Initiatives focused on colleague wellbeing
Development
*Learning and development opportunities via the IVC Evidensia Academy
*Access to Vetlexicon – our online encyclopaedia provider
*Infection Prevention and Control Programme
*Quality Improvement Programme
Colleague Benefits
*Company pension scheme. IVC Evidensia will make a contribution as well
*Supporting a greener commute to work with a Cycle to Work scheme and Green Cars Scheme, subject to eligibility criteria
*Voluntary benefits: we give you the flexibility to choose from a range of voluntary benefits to suit you
*Access to discounts/cashback with hundreds of participating retailers
*Discounted treatment for your own pets at an IVC Evidensia practice
£0 – £0 a year
Up to £38,000 DOE
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Practice Manager - Veterinary employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager - Veterinary
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for a Practice Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Alcombe Vets and understanding their values and operations. Tailor your responses to show how your experience aligns with their mission of delivering exceptional care and maintaining operational efficiency.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and improved client relationships in previous roles. This will demonstrate that you're the right fit for leading their dedicated team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Alcombe Vets family and contributing to their fantastic work.
We think you need these skills to ace Practice Manager - Veterinary
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Practice Manager role. Highlight your leadership experience and any relevant veterinary management skills that align with what Alcombe Vets is looking for.
Show Your Passion: Let your enthusiasm for animal care and team management shine through in your application. We want to see your genuine interest in contributing to the well-being of pets and the smooth operation of the practice.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right place and allows us to process it more efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Before the interview, brush up on your knowledge of veterinary practice management. Familiarise yourself with the latest trends in client relationship management and operational efficiency. This will show that you're not just passionate but also well-informed about the role.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to lead effectively.
✨Be Client-Focused
Since client relationship management is key, come prepared with examples of how you've handled client concerns or improved customer service in previous roles. Highlight your commitment to maintaining high standards of care and how you can enhance the client experience at Alcombe Vets.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to address operational challenges and what solutions you implemented. This will help you illustrate your critical thinking skills and your ability to improve practice performance.
