At a Glance
- Tasks: Lead the operational management of a veterinary practice and support a dedicated team.
- Company: Join IVC Evidensia, the UK's leading veterinary care group with a supportive culture.
- Benefits: Enjoy 6.6 weeks annual leave, private medical insurance, and a performance bonus scheme.
- Other info: No weekends or bank holidays; excellent career progression opportunities await you.
- Why this job: Make a real impact in animal care while developing your leadership skills.
- Qualifications: Proven management experience in healthcare or service environments is essential.
The predicted salary is between 40000 - 45000 € per year.
We have an exciting opportunity for a motivated and experienced Practice Director to join our friendly and supportive team at New Malden Vets. Working alongside two experienced Clinical Directors, you will play a key role in the day‑to‑day leadership and operational management of the practice, supporting a dedicated team of vets, nurses and clinical support staff to deliver exceptional patient and client care. Located just a 10‑minute walk from the train station, New Malden Vets offers excellent transport links alongside a welcoming team culture and a varied, rewarding role within a well‑established practice.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As Practice Director, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Full time
- 40 hours per week
- Monday‑Friday
- No weekends or bank holidays
You Might Be a Great Fit If…
You are an experienced people and operations manager with strong leadership capability. You’ll bring:
- Proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments
- Strong people management skills, including performance management and team development
- Good operational and organisational capability, with the ability to manage competing priorities
- Experience handling complaints, change, and complex situations with confidence
- Strong communication and stakeholder management skills
How We’ll Support You
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture
- Clear career pathways with progression opportunities into senior practice or regional leadership roles
- Ongoing learning and development to support leadership and professional growth
- A collaborative, values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
Work Life Balance
- 6.6 weeks annual leave
- Additional time off for your birthday
- Increasing annual leave based on length of service
Wellbeing
- Private medical insurance
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
Development
- CPD Allowance
- Learning and development opportunities via the IVC Evidensia Academy
- Access to Vetlexicon – our encyclopaedia provider
- Infection prevention and control programme
- Quality Improvement Programme
Additional
- Discretionary performance‑based bonus scheme
- Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Apply today and help us continue caring for our community. Closing date – 29/05/2026. Salary – £0 to £45,000 a year (up to £45,000 DOE).
Practice Director employer: IVC Evidensia
At IVC Evidensia, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment for our Practice Director role at New Malden Vets. With a strong focus on employee wellbeing, professional development, and a commitment to creating a positive team culture, we provide clear career pathways and generous benefits, including 6.6 weeks of annual leave and private medical insurance. Join us in making a meaningful impact in veterinary care while enjoying a fulfilling work-life balance in a well-established practice with excellent transport links.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for a Practice Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture at IVC Evidensia. Understand their values and think about how your leadership style aligns with their mission of happier animals and owners. This will help you stand out as a candidate who truly fits the team.
✨Tip Number 3
Showcase your people management skills during interviews. Be ready to share specific examples of how you've successfully led teams, handled complaints, and improved operational efficiency in previous roles. This will demonstrate that you're the right fit for leading the practice.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our friendly and supportive team at New Malden Vets.
We think you need these skills to ace Practice Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Practice Director role. Highlight your experience in people management and operational leadership, as these are key aspects of the job. We want to see how your skills align with our mission at New Malden Vets!
Showcase Your Leadership Skills:In your application, don’t shy away from sharing examples of your leadership experience. Whether it’s managing a team or handling complex situations, we’re keen to know how you’ve made a positive impact in your previous roles.
Communicate Clearly:Strong communication is vital for this role, so ensure your application is clear and concise. Use straightforward language and structure your thoughts well. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our fantastic team culture!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Practice Director inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like operational delivery and people management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Practice Director, strong leadership is crucial. Prepare examples from your past experiences where you've successfully managed teams or handled complex situations. Be ready to discuss how you foster a positive culture and support team development, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around handling complaints or managing competing priorities. Think of specific scenarios where you’ve navigated challenges effectively, and be prepared to explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the practice's culture, ongoing learning opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.
